Processing Support Associate II- Philadelphia Passport Agency



  Full Time   Employee   Contractor

United States

Processing Support Associate II- Philadelphia Passport Agency

Position Description
Under the direct supervision of the CGI Management Team, the Processing Support Associate II will perform various clerical and repetitive manual functions in a production-oriented office environment. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. Your future duties and responsibilities
? Perform searches for customer Passport applications, as requested.
? Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC).
? Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.
? Perform various processing functions utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.
? Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.
? Use troubleshooting skills in connection with information from the TDIS-PD inquiry screens
? Perform quality checks for standard fee information on individual applications.
? Basic filing to insert and retrieve application packages from file cabinets.

Mail Open and Document Preparation
? Verify that all applications are included and fees are correct.
? Prioritize applications by creating appropriate batches for routing and expedited applications.
? Pull and prepare applications for scanning and processing through TDIS-PD.
? Verify batch count and review passport applications, monies, checks, early departures, and postage.
? Receive, sort, deliver, process and log regular and expedited postal mail.
? Pack quality checked applications for shipment to permanent file.
? Determine the ?Attention: To? mail and distributing it to proper location.
? Prepare applications for scanning through PRISM.

Image Capture (Scanning)
? Operate computer equipment including Image Trac Scanner.
? Electronically image capture (scan) and organize applications.
? Electronically rescan questionable photo image for passport acceptability.
? Electronically rescan questionable document image in PRISM for acceptability.

Image Review
? Review TDIS photo images for correct alignment.
? Review photo image quality for passport acceptability.
? Review document image from PRISM for quality.

Data Entry
? Enter information from application into data fields with great accuracy.

Book Print
? Responsible for control and accountability of all passport books received and returned.
? Review application information for errors.
? Review application information and print passport books using passport printers.
? Remove or reject applications and passport books with errors.
? Review printed passport books for errors and quality.
? Verify individual book usage report.
? Prioritize work (i.e., expedited applications and early departures, regular batches).
? Operate computer equipment, including passport printers, and being responsible for the care of this equipment.
? Change foils/ribbons on book printers as directed.
? Responsible for adherence to internal controls procedures at all times

Quality Control and Mail Out
? Check data on passport using optical character reader.
? Determine acceptability of passport quality.
? Perform data entry function and use the computer screen to verify correctness of data.
? Print correct passport endorsements and amendments as appropriate.
? Generate address labels, attach to mailing envelopes, and place sealed envelopes into postal trays for mailing.
? Operate various computer and office equipment.
? Responsible for adherence to internal controls procedures at all times.

Remote Issuance (RI) Document Mail Out
? Verify correctness of address against application image and make any necessary corrections
? Insert passport information inserts into envelope containing applicant documents
? Generate address labels, attach to mailing envelopes and place sealed envelopes into postal trays for mailing

? Type information into form letters.

? Retrieve information utilizing TDIS-PD trace screens to locate applications.
? Locate applications and attach the necessary paperwork for processing.

? Collate correspondence to applicants.
? Place applications in appropriate folder.

? Assist in training employees in the essential job functions, helping to constantly improve the training process/procedure.
? Perform other functions as requested by Management Team.
? Participate and assist within each passport operation as required by the workload.
? Responsible for adherence to internal controls procedures at all times.
Required qualifications to be successful in this role
? A high school degree or equivalent.

Clearance Required:
? U.S Citizenship.
? Credit, social security number and education verification check.
? Department of State background check: SF-85P, Questionnaire for Public Trust Positions.

Additional Requirements:

? Two (2) years of general office experience.
? Two (2) years of experience in an office environment performing customer service functions.
? Experience using Microsoft Office applications (Word, Excel, Outlook).
? Good data entry skills.
? Excellent written and oral communication skills.
? Ability to perform repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading.
Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change?supporting our clients? digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.


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