Passport Support Associate Supervisor - San Francisco Passport Center



  Full Time   Employee   Contractor

San Francisco
United States

Passport Support Associate Supervisor - San Francisco Passport Center

Position Description
The Passport Support Supervisor is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Supervisor shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. Anticipated tasks include, but are not limited to, the following:
? Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
? Responsible for Daily Reporting (see RFP Section F.6. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
? Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
? Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
? Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
? Conduct continuous improvement activities to realize improved service delivery capabilities and performance
? Promote innovation, efficiency, and effectiveness
? Resolve problems with minimal disruption to the activities being performed under the contract.
? Respond rapidly to additional operational requirements requests and provide the appropriate levels of qualified staff
? Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies
? May be requested to provide formal and informal briefings to visitors or at off-site conferences
? Support USG in ongoing studies and evaluations
? Ensure satisfactory conformance with contract provisions and performance metrics
? When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTCNet), perform counter balance verifications with the counter management, close-out and reset cash registers daily

Principle Duties and Responsabilities:

? Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use
? Knowledge and expertise in personnel management
? Excellent oral and written communication skills
? Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)
? Ability to prioritize workload for large teams and possess excellent organizational skills
? Ability to interpret and apply regulatory material
? Capable of performing duties of any Section Leader
? Must be bonded if performing cashier closeout functions

Education/Experience required:
? Bachelor?s Degree, and,
? PMP certification (preferred), and,
? Eight (8) years of progressive management experience in a production or office environment, including,
? Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including,
? Four (4) years managing seasonal/temporary work force, including,
? Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required. Your future duties and responsibilities
Required qualifications to be successful in this role
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

To apply for this job, contact:
Human Resources

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