End User Computing Engineer Job

12/6/16
SAIC (www.saic.com)
Other

/yr

  Full Time   Employee


Offutt Afb
Nebraska
United States

End User Computing Engineer (Job Number:418663)

Description:



Summary:

The End User Computing (EUC) Engineer position is responsible for end user computing engineering support focusing on the design, installation, configuration, development, integration, implementation, and testing of enterprise system management services in a complex environment with multiple classification enclaves and integrated with Department of Defense (DoD) Command and Control (C2) systems utilizing associated information assurance (IA) processes/procedures. He/she will be responsible for transforming high-level/low-level enterprise design artifacts into a working, representative test system within a lab environment, developing pass/fail criteria, performing controlled testing, capturing and analyzing results, optimizing system performance, and troubleshooting anomalies. He/she will work closely with Government engineers during all stages of testing and be responsible for working with other enterprise disciplines as previously-tested component systems are later integrated into larger, enterprise-level systems of systems. The EUC Engineer will be required to record, document, and deliver all related testing, installation, configuration, optimization, operations, and IA-compliance settings/configurations/processes/procedures upon completion of testing or incrementally as determined by the customer. He/she will capture and document system details within architectural drawings using AutoCAD to be used during final system installation, configuration, integration, and implementation. This is potentially a customer-facing position and may require interaction with senior customer leadership on matters concerning design, engineering, or functional areas. The EUC Engineer may be responsible for the technical direction, leadership, and training of cross-functional teams and be able to prioritize participation in multiple, concurrent testing events. The EUC Engineer must possess a strong belief in the principles of task ownership, accountability, and teamwork.

Job Specific Responsibilities:

- Provide EUC engineering input to the Installation Design Plan (IDP) to support procurement, configuration management, and certification and accreditation of proposed systems
- Developing functional process diagrams for EUC services
- Provide engineering and installation support focusing on the design, implementation and maintenance of EUC services
- Designing, installing, provisioning, configuring, optimizing, performance tuning, integrating, testing, administering, and troubleshooting EUC solution technologies in a lab environment
- Complying with all applicable security and Information assurance (IA) policies and directives
- Developing comprehensive test cases to include testing scenarios for both normal and degraded (e.g., disaster recovery, continuity of operations, data recovery/spills, etc.) operations, pass/fail criteria, performance criteria, capacity planning, measurement criteria, results analysis procedures, and results/status reporting criteria
- Assist the SSC Pacific Government team in planning, executing and documenting development of system operational verification tests (SOVT) in accordance with SPAWAR M-4720.1, Shore Installation Process Handbook v4.0, 12 Nov 14
- Interfacing with C2 system owners during integration testing preparation and execution
- Performing requirements analysis to capture and incorporate C2 and other component system of systems testing criteria into integration testing scenarios
- Supporting and documenting the implementation of approved changes to system configurations, software, and infrastructure within the approved testing schedule
- Providing ongoing progress to leadership, system owners, and peers regarding health of the environment and status of testing
- Researching and analyzing emerging EUC technologies, techniques, and protocols and making recommendations
- Assisting with procurement of hardware, software, and services

- Provide EUC engineering input to the Installation Design Plan (IDP) to support procurement, configuration management, and certification and accreditation of proposed systems
- Developing functional process diagrams for EUC services
- Provide engineering and installation support focusing on the design, implementation and maintenance of EUC services
- Designing, installing, provisioning, configuring, optimizing, performance tuning, integrating, testing, administering, and troubleshooting EUC solution technologies in a lab environment
- Complying with all applicable security and Information assurance (IA) policies and directives
- Developing comprehensive test cases to include testing scenarios for both normal and degraded (e.g., disaster recovery, continuity of operations, data recovery/spills, etc.) operations, pass/fail criteria, performance criteria, capacity planning, measurement criteria, results analysis procedures, and results/status reporting criteria
- Assist the SSC Pacific Government team in planning, executing and documenting development of system operational verification tests (SOVT) in accordance with SPAWAR M-4720.1, Shore Installation Process Handbook v4.0, 12 Nov 14
- Interfacing with C2 system owners during integration testing preparation and execution
- Performing requirements analysis to capture and incorporate C2 and other component system of systems testing criteria into integration testing scenarios
- Supporting and documenting the implementation of approved changes to system configurations, software, and infrastructure within the approved testing schedule
- Providing ongoing progress to leadership, system owners, and peers regarding health of the environment and status of testing
- Researching and analyzing emerging EUC technologies, techniques, and protocols and making recommendations
- Assisting with procurement of hardware, software, and services
- Supporting the installation of new EUC technology components, if required

Key Technologies and Processes:

- VMware ESXi 5.x/6, vCenter, vCloud, Horizon View, App Volumes, and ThinApps.
- Desktop (client) hardware including VMs, thin clients, Teradici based zero clients, small form factor PCs and blade workstations
- Windows OS for Desktop Enterprise Versions
- Virtual desktops, storage environments and remote desktop solutions
- Dell 12th and 13th Generation server series installation, GPU integration, advanced disk subsystem and networking configuration
- Server disaster recovery
- Enterprise application thin-app packaging processes, distribution of thin-apps and associated best practices
- Desktop pools, Personal Computer over Internet Protocol (PCoIP) technologies, thin- printing, linked and full clone implementations
- VMware View architecture components (connection server, agent, client, and composer)
- Virtual Storage Area Networking (VSAN) and flash memory based network storage appliances
- Securing virtual machines and disaster recovery planning
- Persona management
- Applying Security Technical Implementation Guides (STIGs)

Key Vendors and Tools:

- Teradici
- Dell
- Microsoft
- VMWare
- VMware desktop virtualization infrastructure
- Virtual Storage Area Network (VSAN)
- ESXi 5x/6
- vCenter
- vCloud
- MS Desktop Enterprise OS
- Desktop pools
- Personal Computer over Internet Protocol (PCoIP)
- Thin printing
- Full clone implementation
- VMWare View
- Persona Management
- Thin-app packaging
- Thin-app distribution
- Horizon View
- App Volumes
- Thin-app
- Thin clients
- Zero clients
- Small form-factor PC
- Blade workstations
- Dell 12th and 13th Generation server
- Dell GPU integration
- Remote desktop environment
- Disaster Recovery
- STIG

Qualifications:

EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience

Qualifications:

1. Must possess a Top Secret clearance with a current SSBI and be SCI-eligible
2. Must possess a VCP or equivalent/higher certification
3. Must possess an active DoD 8570.01-M, Information Assurance Workforce Improvement Program certification at information assurance technical level II (IAT II; CompTIA Security+ or equivalent) and the respective network and computing environment certification (see b, above)
4. Must possess five or more recent years of demonstrated advanced, hands-on, EUC engineering experience supporting the design, installation, configuration, development, integration, implementation, and testing of EUC services in a complex environment with multiple classification enclaves and integrated with DoD C2 systems utilizing associated information assurance processes/procedures
5. Must possess demonstrated EUC engineering experience supporting and troubleshooting EUC technology, server, and hosted application issues reported through monitoring or customer submittals
6. Must possess demonstrated familiarity with Enterprise IT environments (data center, computing, storage, network, security, backup/recovery, replication, policies and procedures)
7. Must possess demonstrated EUC engineering experience in the development and refinement of processes and procedures to ensure efficient, repeatable and effective monitoring and troubleshooting of EUC technologies

- Disaster Recovery
- STIG

Qualifications:

1. Must possess a Top Secret clearance with a current SSBI and be SCI-eligible
2. Must possess a VCP or equivalent/higher certification
3. Must possess an active DoD 8570.01-M, Information Assurance Workforce Improvement Program certification at information assurance technical level II (IAT II; CompTIA Security+ or equivalent) and the respective network and computing environment certification (see b, above)
4. Must possess five or more recent years of demonstrated advanced, hands-on, EUC engineering experience supporting the design, installation, configuration, development, integration, implementation, and testing of EUC services in a complex environment with multiple classification enclaves and integrated with DoD C2 systems utilizing associated information assurance processes/procedures
5. Must possess demonstrated EUC engineering experience supporting and troubleshooting EUC technology, server, and hosted application issues reported through monitoring or customer submittals
6. Must possess demonstrated familiarity with Enterprise IT environments (data center, computing, storage, network, security, backup/recovery, replication, policies and procedures)
7. Must possess demonstrated EUC engineering experience in the development and refinement of processes and procedures to ensure efficient, repeatable and effective monitoring and troubleshooting of EUC technologies
8. Must possess advanced interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.
9. Must demonstrate the ability to drive efficient resolution of all incidents through analytical and structured approaches to problem solving
10. Should possess a Bachelor’s Degree or Higher in Computer Science, Information Technology or related discipline; experience may be accepted in lieu of education
11. Should possess one or more applicable vendor certifications: Microsoft, VMWare, Dell, Teradici, or equivalent/higher
12. Should possess demonstrated experience with ITIL methodology; specifically Incident, Request and Change management principles and tracking systems
13. Should possess demonstrated experience with Operations support within an ITIL Service Operations management framework, including use of Service Now or Remedy service management tools
14. Should possess demonstrated experience with IT service management best practices such as change, problem, incident, configuration and service level management

SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.

EOE AA M/F/Vet/Disability

Job Posting: May 2, 2016, 7:42:21 AM
Primary Location: United States-NE-OFFUTT AFB
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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