Director of Business Process Support

National Grid (https:\\


  Full Time   Employee

New York
United States

About the Position:
The Director of Business Process Support (BPS) is responsible to lead and manage the BPS organization in its mission of providing support to users and stakeholders of the Back Office and Front Office applications and for providing expert support to projects and business initiatives seeking to create or improve Back and Front Office solution functionality. The Director of BPS will represent the needs and interests of the US Business in near and long term visioning, road-mapping and investment planning for Back and Front Office solutions and functionality. Additionally, through active networking and engagement with Business, Functional and Information Services (IS) stakeholders, the Director of BPS will promote a cross-functional, process-oriented approach to those activities that will drive continued improvements in the stability, reliability, performance, usability, cost effectiveness and functionality of the Back Office and Front Office solutions.
Position Responsibilities (including but not limited to):
Provide leadership to the BPS Team Leaders in the daily execution of support processes. Establish and maintain an internal BPS governance structure including team meetings, quarterly planning meetings, performance hubs etc. Align with Shared Services governance activities, performance management, stakeholder engagement and reporting programs.
Maintain and evolve the BPS mission and operating model to meet changing needs of the Business and Functions. Oversee the development and deployment of new and changed support processes.
Oversee the development of performance scorecards and monitor BPS process and service performance. Intervene proactively to improve performance. Collaborate with Shared Services & other Functional leadership to support the improvement of end to end Front office and Back office process performance.
Lead the development and management of BPS budgets in support of Shared Services overall budget and performance targets.
Serve as Chair of the US ERP Governance Council. Duties include collaborating with Council leadership and members to establish a strategic vision and direction for the Back Office, chairing and providing direction to council meetings and maintaining the appropriate balance between planning and oversight activities.
Oversee the activities of the BPS Governance Team in the support of ERP Governance activities, including calendar maintenance, preparation of agendas and pre-reads, management of action items, execution of supporting communication plans and engagement networks (e.g. VP network, Advisory Group).
Oversee BPS activities to engage in Front Office governance and planning activities.
Represent the US Back Office and in-scope Front Office applications in Three Year road-mapping and IS investment planning activities. Advise Shared Services leadership and US Back Office executive sponsors on planning activities, priorities and future opportunities.
Advise US Back Office Executive Sponsors on the integration of US Back and Front Office initiatives with development of Growth Playbook portfolios.
Work collaboratively with the IS Program Delivery managers to develop annual program plans for the Back Office and in-scope Front Office applications in support of the IS Investment plan. Identify BPS support requirements and oversee the completion of BPS projects support activities.
Oversee execution of controls and compliance activities for the Back and Front Office portfolio, including SARBOX, and IT General Controls.
Lead the planning and execution of professional development and “P4G” activities for the BPS organization and support timely and effective completion of Shared Services programs.
Coordinate with Shared Services leadership to support compliance, risk, resilience, ethics, business continuity requirements for Shared Services.
Knowledge & Experience Required:
Influential and energetic business leader with drive and ambition.
Strong record of strategic leadership and demonstrates the ability to guide a diverse workforce.
Results oriented leader with proven experience at influencing executives.
Proven critical thinking and problem solving skills.
Superior strategic planner with a particular focus on long term capability and system improvement planning to deliver evolving business needs.
Ability to establish a high level of confidence with all stakeholders.
Ability to bring creative and innovative operational approaches to the business.
Success in leveraging technologies to drive cost efficiencies and process improvements.
Extensive knowledge of company policies, procedures and standards.
Exhibit high standards of commitment and integrity.
Proven interpersonal and team building skills including the ability to build and sustain productive and collaborative relationships and motivate in an effective manner.
Able to communicate clearly and succinctly and is effective in all manner of presentation settings (i.e. one to one, groups, peers, direct reports and leadership).
High level of interpersonal savvy and organizational agility; knows how to get things done through influencing, formal and informal networks.
Champion and leader of change with ability to influence and drive change at all organizational levels.
Process-oriented with strategic end-to-end process focus.
Collaborative cross functional work approach building solid working relationships.
Qualifications Required:
Bachelor’s degree is required. MBA or equivalent degree is highly desired.
8 Years’ experience leading support organizations of similar size, scope of services and complexity.
Working knowledge of SAP enabled Back Office platforms and how they are integrated with Operations, Customer and other platforms.
Strong knowledge of strategic planning, ITIL, change management, governance and program management leading practices.
Basic knowledge of best practices for reporting and data governance, user access, controls and compliance.
Strong knowledge of trends, practices and policies affecting the industry and business.
Demonstrated ability to interact with and influence senior leadership and peers.
Ability to stay current with developments in the fast-moving utilities marketplace, anticipate future needs and recommend appropriate action.
Strategic agility and financial acumen.
Strongly demonstrates all of National grid’s leadership qualities and capabilities.
Job Dimensions:
Direct Reports: 8
Indirect Reports: 50-60 including National Grid employees and contractors.
Operating Budget: $5-8M / Year.
Annual Maintenance of Business budget: approx. $1-2M / year.
Back Office and Front Office project portfolio supported: 4-10 projects.
Back Office applications include: SAP/ Ariba/ HANA/ Fiori/ PowerPlan/ STORMS/ Maximo.
Front Office applications include: Electric and Gas Operations in Upstate New York and Massachusetts and Downstate NY Maximo.
Scope of Services includes: User Access/Controls/Compliance, Business Information (Reporting), Data Governance, Solution Excellence, Front Office Support, Business Engagement (training and communications).
Stake holders include leadership in all US Functions and Business.
Supported user base: 10,000 plus.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:Functional-Shared Services
Primary Location
Other Locations
Job Posting
:Oct 3, 2016, 7:16:32 AM
Unposting Date

To apply for this job, contact:
Kathy Gangarossa

Save This Job

Email This Job to a Friend