Help Desk Technician Job

9/7/16
SAIC (www.saic.com)
Other

/yr

  Full Time   Employee


Harrisburg
Pennsylvania
United States

Help Desk Technician (Job Number:419527)

Description:



SAIC has a contingent job opportunity for a Help Desk Technician.

This position is contingent upon contract award and located in Mechanicsburg, PA.

The Help Desk Technician may serve as the technical lead for a team of Help Desk Technicians who are responsible for telephone, online, and in-person support to users in the areas of e-mail, directories, standard desktop applications, customized applications, network, and connectivity. The Help Desk Technician may work alone or as part of a team serving as the initial point of contact for troubleshooting problems for computer hardware, software, printers, network, and connectivity and maintains help desk records of all problem calls. The Help Desk Technician reports orally and in writing to the Program Manager, Project Manager, Task Manager, Help Desk Manager and may report to government representatives.

Qualifications:
Minimum Experience:

- Two (2) years of technical experience providing phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under contract.
- Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Demonstrates ability to work independently or under general direction.

Minimum Education:

- High School Diploma or equivalent experience.

SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Jun 5, 2016, 12:30:55 PM
Primary Location: United States-PA-HARRISBURG
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: NACI
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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