Client Engagement Manager- Infrastructure

9/16/16
CGI (www.cgi.com/usfederal)
Other

/yr

  Full Time   Employee   Contractor


Hartford
Connecticut
United States

Client Engagement Manager- Infrastructure

Position Description
The position of Client Engagement Manager will join the Client Engagement organization which is continuing to grow rapidly and expand its' client base. The Client Engagement Manager will work with a team of professionals with skillsets ranging from administrative to senior technical experts. Opportunities within Client Engagement for this perspective member are vast if the candidate is ambitious and values the relationship of our clients.

The ideal candidate for Service Delivery Manager will possess the following skills:

Ability to act as single POC for one or multiple clients; managing day to day relationships, providing insight into CGI offerings, new technology opportunities, communicate regularly with C Level executives, participate in all client meetings and be available on a 24/7 basis. Candidate must be able to articulate the "CGI way" while also delivering sometimes negative messages in a diplomatic way

Ability to manage escalations, outages, significant issues/concerns while working closely with internal members engineers and providing consistent communications to clients

Ability to work independently, be a forward-thinking individual and provide as much foresight and advanced notice into potential issues negatively impacting CGI

Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests

Candidate to be extremely detail oriented especially with respect to budgetary issues and forecasting. Member must understand P&L reports, impact of budget over/under run, timekeeping reports, change requests and additional (add-on) statements of work

Knowledge of internal processes with relation to infrastructure (UNIX, Wintel, HD, etc.) and ability to work with cross-functional teams while providing continuous support and primary POC for internal and external client base

Ability to participate and add value in internal and external sessions such as Annual Technology Plan, Executive Steering Committees, Metric Reviews, Change Administration Board meetings, audits, data center tours and client visits

Ability to fully manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible

Candidate to work closely with the Sales and Business Engineering groups in generating and reviewing cost models, participating in cost model review sessions, presenting proposals to clients and accurately forecasting "wins"

Candidate to work closely with the PMO on existing and future projects; resource and budget planning, health check report generation and be accountable for timely delivery and overall success

Candidate will possess skills in Microsoft Suite tools Office, Outlook, Excel, Project and PowerPoint

Candidate will be detail oriented and be strong in areas of financeITIL/PMP certification a plus

*LI-LI1
The US GISOD Team is a leveraged organization and many of our members support multiple client projects. These client contracts may require background checks for all members working within the client environment. Additionally, some require screening above and beyond what is required as standard screening for CGI employment in the US; to include, but not limited to, additional criminal history, drug screening and credit reporting in accordance with the Fair Credit Reporting Act. These background checks are client specific and in most cases are not transferable from one client account to the next. In order to meet the requirements of a leveraged organization, members of the US GISOD team may be required to complete multiple background checks during their career at CGI to include obtaining security clearances. All new hires into the US GISOD team will be required to complete client background check requests w Your future duties and responsibilities
Required qualifications to be successful in this role
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

  • Delivery Management

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