Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Technical Trainer to join our team to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. The selected individual will conduct research necessary to develop and revise training curriculum and course materials, while providing project backing with instructing end users on Microsoft Windows, Microsoft Office, Adobe Acrobat, and other proprietary applications. You will prepare instructor materials (course outline, background materials, and training aids) and student materials (course instruction guides, exercises, eLearning modules, completion certificates, and course evaluation surveys). Training is conducted through formal classroom settings, online modules (audio, video, computer-based resources), workshops, special event seminars, and one-to-one sessions. You will evaluate and validate overall training program to augment the customer training experience through training needs assessments, periodic curriculum review, or evaluation survey appraisals. We will develop courses based on program needs, client recommendation, and coordinate with subject matter experts to ensure prepared courses and support documentation meet stated objectives. Offer daily assistance to customer who report problems via the help desk. Assistance may include troubleshooting documents remotely or scheduling one-on-one desk side training.
Responsibilities include, but are not limited to:
Coordinate and maintain schedule of classes, seminars, and open forums to be offered on a monthly basis.
Coordinate with customers, customer engagement, Service Strategy, Service Design, Service Transition, and Service Operations to identify program needs, obtain technical and operational data, and schedule.
Conduct training programs on complex topics and designs and develops training program elements/modules.
Develop and updates end user courseware and instructional materials for GOTS and COTS products. Courseware and materials include but are not limited to: CBT's, handouts, quick reference guides, end user manuals, administrator manuals, training aids and workbooks. Setup and prepare for training rooms and sessions.
Facilitate class seminars, orientations and open (ask the trainer) forums.
Provide phone or one-to-one desk-side support of software related issues and/or question & answer regarding the use of software or computer applications.
Research, write and create material to include user guides, knowledge base articles, computer based training modules and other training materials.
Create, conduct and assess training evaluations and needs assessment surveys.
Utilize Remedy in providing user assistance. •Develops, revises, creates, and presents complex training programs for customers and in-house employees.
Test trainees to measure their learning progress and to evaluate effectiveness of training presentations.
Requires Bachelor’s degree (in Training/Development or related field) or equivalent, and five to seven years of related (training, sales and/or technical) experience.
5-7 years experience as an instructional designer, educator, or consultant in a professional work environment.
Experience with developing and implementing training programs.
Experience with designing, developing and delivering computer-based training (CBT).
Experience using Adobe Captivate or similar software for computer-based training design and development.
Understanding of development processes and ability to learn new software and system functions.
Ability to communicate issues encountered via customer interaction to the development and customer support teams to enhance system’s functionality.
Possess strong technical written, verbal communication, and interpersonal skills essential.
Must be willing to travel CONUS up to 50%
Experience defining, developing, maintaining and using classroom course material, tip sheets and other training materials
Experience working with and supporting Windows-based platforms including Microsoft Windows 7, Office 2010/2013, Outlook, and Adobe Acrobat
Experience developing/maintaining/training IT Service Management support activities, service desk training programs, and materials and synthesizing data for reports
Excellent customer service, written/ oral communication and presentation skills.
Must be able to communicate effectively both written and verbally.
Familiarity with ITSM ticketing system
Security Requirements: U.S. Citizenship and an active Top Secret DoD clearance based upon a SSBI completed within the last 5 years with the ability to obtain and SCI.