Helpdesk Technician

9/15/16
ManTech (www.mantech.com)
Other

/yr

  Full Time   Employee   Contractor


Wright Patterson AFB
Ohio
United States

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Communication Focal Point (CFP) Help Desk Technician to join our team on Wright Patterson AFB, Ohio to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. CFP Personnel support hte facilities IT infrastructure, including Windows/UNIX/Linux based platforms and are required to support a 24*7*365 schedule.

Responsibilities include, but are not limited to:

  • Required to provide Level II Administration and maintenance and support on Windows based workstation
  • Analyze system faults, troubleshoot, and run diagnostic test on operating system and hardware to detect problems
  • Initiate preventive maintenance on the workstations as well as be capable of repairing system problems
  • Troubleshoot of system performance and make system modifications to accommodate hardware upgrades
  • Personnel are required to isolate user trouble calls and document activities into a corporate tracking system
  • Personnel will also proficient in customer services and customer relations
  • This is a 24*7*365 support CFP personnel’s schedule will be determined by available position

Position Requirements:

  • Mandatory requirement of Security+ certification and preferable A+ certification
  • Three or more years of experience with Microsoft administration, Microsoft Exchange and network infrastructure
  • Ability to lift up to 40 pounds
  • Install and extract network cabling and climb ladders without difficulty
  • As required, work any shift/extended shifts, and on call support

Security Requirements:

U.S. Citizenship and an active DoD TS/SCI clearance based upon a SSBI completed within the last 5 years. When required must be willing to submit to a CI polygraph.

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