Program Manager - IT Services Job



  Full Time   Employee

District of Columbia
United States

Program Manager - IT Services (Job Number:420570)



The Federal/Civilian Customer Group of SAIC is seeking a highly qualified Program Manager (PM) to lead a large federal Information Technology (IT) contract in Washington, DC. The Program Manager (PM) must be responsive to the Customer for the business needs of the task order. As SAIC’s authorized representative, the PM is expected to be available to discuss program progress, reviews, attend meetings, etc. with Government management within a single business day and without the necessity for travel. The PM will be the single representative responsible for program performance, services and deliverables under the task order and will serve as the primary liaison between the customer and SAIC.

The Program Manager shall be available to the COR and/or Government Program Manager via telephone and email between the hours of 7:00 a.m. and 6:00 p.m. EST, Monday through Friday, and shall respond to inquiries for discussion or resolution within 4 hours notification. The PM will be the single representative responsible for all performance, cost, services and deliverables under the task order and will serve as the primary liaison between the customer and SAIC.

Job Duties/Responsibilities

Candidate will be responsible for managing a large team of systems integrators and IT professionals in the development, integration, test and delivery of capabilities in support of a large Government customer. These services support a Federal Customer as it replaces its existing identity management system with an enhanced, scalable, modular, and multimodal biometrics identity management system and will be developed with a service oriented architecture (SOA) and open standard-based interfaces. The candidate will work closely with the government Contracting Officer’s Technical Representative (COTR), government technical leadership, and SAIC operational leadership. The PM duties will include managing all aspects of the program performance from initiation to closeout; business relationship management, meeting technical, schedule and financial requirements; directing and/or supervising personnel; risk management; subcontractor oversight; and serve as a direct liaison between the SAIC technical team and customer. The Program Manager is expected to champion the implementation of service management best practices and foster an environment of consistent execution and continual improvement.



Basic Qualifications: Bachelor’s degree in Engineering or Management Information Systems, or related from an accredited institution. Minimum of 10 years of IT Program Management overseeing IT programs for a large federal agency, at least 8, of which shall be specialized in Enterprise Engineering and Operations; Demonstrated ability to manage complex tasks and teams; demonstrated ability to coordinate individuals and groups to meet performance baselines. Proven experience managing a $50M-$100M a year program, with up to 150-250 people. Current Project Management Professional (PMP) Certificate. Strong facilitation expertise with experience and comfort managing small to very large project groups through complex concepts/issues. The selected PM will have experience transforming outdated IT Enterprise services to ones with better performance, working with stakeholders at various levels and functional areas and will ensure alignment of IT resources and services to business requirements, especially conformance to service level agreements (SLAs) and lowering of operation and sustainment costs. Experience at developing and leading high performing teams of creative staff is essential. Strong writing and presentation development skills, with an ability to produce high-quality deliverables created through collaboration is required. Excellent analytical skills to uncover root causes to issues organization and technical are sought. Experience providing executive level briefings to advance customers goals, share results of accomplishments, and opportunities for improvement. Experience developing services with quantifiable metrics to measure performance and impact from improvement initiatives will be required to inform both the customer as SAIC of program status. Candidate must be local to Washington DC area, or relocate to Washington DC area.

Knowledge of and demonstrated experience managing teams in the following areas:

- Enterprise Services – DevOps, Engineering and Modernization
- Enterprise Infrastructure Operations and Architecture
- Data Center, Database, Data Warehousing Management & Consolidation
- End User Services such as Configuration, Change and Release Management (CCRM) and Test & Evaluation
- Implementation of “cloud” based enterprise converged infrastructure solutions providing all things “as a service”, desire to evolve to XaaS
- IT Infrastructure, Application and Network Security
- EVMS experience

Desired Qualifications: Master’s degree highly desirable in related field. Intermediate ITIL certification (Service Offerings & Agreements and/or Continual Service Improvement). Department of Homeland Security (DHS) experience highly desirable. Knowledge of Biometrics and OBIM’s Automated Biometric Identification System (IDENT) are highly desirable.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jul 18, 2016, 10:11:59 AM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Public Trust
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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