Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
Responsible for member experience, profitability, sales, margin results and market growth for all stores, with an emphasis on softlines.
Accountable for driving performance across market stores through member experience, profitability and market growth. Responsible for whole store performance, in addition to development and execution of business plans for the market to drive softlines performance and maximize opportunities. Leads all softlines initiatives, including customized assortments, visually appealing experience, national standards, and partnerships with others. Drives a "WOW" member experience by reinforcing Members First Engagement, setting expectations for integrated retail tools, and embedding coaching and development processes across the market. Held accountable to the scorecard metrics. Partners with market team to drive whole store performance and support regional initiatives, implementing improvement actions, driving operational processes, and conducting store visits.
-Accountable for driving performance against relevant metrics with a focus on member experience and margin results. Utilizes internal and external data and analytics relevant to store-wide and softlines performance (e.g., SYW data, market share and local information, trends, demographics) and develops action plans to achieve goals.
-Develops and executes a business plan for the market focused on softlines sales and merchandising in the stores, based on Business Strategy, Retail Services and regional business plans.
-Manages the softlines buying and merchandise assortment activities of the market.
-Engages with members through pulse checks in stores to ensure they are receiving the right experience; facilitates discussion with store leadership on member interactions and feedback to gain insights and understand gaps between expectations and what was delivered.
-Reinforces a selling culture in market stores focused on understanding and meeting member needs, both in operations and store-wide; holds store leadership accountable for driving a selling and member experience focused culture.
-Sets expectations for the Members First Engagement (MFE) selling approach and use of integrated retail tools in softlines across stores, and coaches store leadership on how to improve performance; supports store leadership in using the appropriate tools and implementing actions in closing the gaps.
-Drives delivery of a “WOW” member experience by training sales teams to model the right behaviors and ensure sales associates are demonstrating the right behaviors consistently.
-Ensures a visually appealing member experience by partnering with store teams on implementing merchandising plans and cross-merchandising opportunities, coaching store leadership, and engaging visual merchandising support as available.
-Partners with store teams to maintain national presentations standards; provides training and coaching as needed.
-Drives execution of business unit and Retail Services plans, projects and initiatives with the region, market and store teams.
-Reinforces a culture of coaching and development in the market and stores, providing support for the success of all associates. Drives embedment of coaching processes in the stores and the development of hourly associates. Utilizes PMP tool to accurately document progress on associate coaching and store visit performance.
-Partners with market team and store leadership to develop high potential talent; participates in development of associates in talent programs (e.g., GEM, RLDP).
-Provides feedback and coaches store leadership and market peers to support their development.
-Demonstrates support for Retail Services and regional initiatives to improve store culture, teamwork and associate effectiveness.
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