Service Technician - Niles, IL

Sears Holdings Corporation (


  Full Time   Employee

United States

Job Purpose: The Carry-In Service Technician I will provide timely and quality diagnosis and repair of customer’s products while maintaining high customer service. This position is responsible for the diagnosis and repair of one or more of the following specialties: • Two-cycle, four-cycle, mechanical/electrical and other miscellaneous equipment. Job Responsibilities: • Performs diagnosis of customer’s product. • Order parts, research part availability, and complete customer service orders. • Follow the guidelines set up by the parts department to promote accountability and avoid shrinkage. • Installs mechanical/electronic parts and performs necessary repairs. • Forward product to next stage in the repair process. • Provide direction to the Technician Assistants, as applicable. • Mentors and coaches other associates, as applicable. • Creates detailed estimates and makes initial customer contact to sell the repair, as applicable. • Must meet key performance metrics to include daily, weekly, and monthly goals. • Understand and adhere to Sears’ ISO procedures, work instructions, and related forms. • Successfully complete all Technician I training elements within required timeframes, as applicable. • Continuously look for methods to improve business performance and enhance the customer experience. • Back-up for all Line Specialists and Line Support if necessary. • Adhere to all company Policies and Procedures. • Perform miscellaneous duties as assigned

To apply for this job, contact:
Scott Stratton

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