Help Desk Specialist

9/7/16
ManTech (www.mantech.com)
Other

/yr

  Full Time   Employee   Contractor


Springfield
Virginia
United States

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Help Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

  • Provide technical assistance and support for Enterprise Watch services
  • Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services
  • Communicates the status and any incidents or concerns to ESC staff, GDOs and other stakeholders
  • Helps coordinate with impacted mission partners and communicates outages and plans for recovery
  • Maintains documentation and SOPs
  • Trains and provides guidance and direction to less senior Help Desk staff
  • Help provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, assign, reconcile and support the management of tickets throughout their lifecycle
  • Helps coordinate with IT service providers and communicates outages and plans for recovery

Position Requirements:

  • Bachelor's degree (in Engineering, Computer Science or related field) or equivalent, Master's degree preferred
  • Five or more years of related experience
  • Experience monitoring operational activities of all cells
  • Experience coordinating with impacted mission partners and communication of outages and plans
  • Experience Monitoring and supporting ticket workflows

Security Requirements:

An Active TS/SCI clearance is required.

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To apply for this job, contact:
Human Resources

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