IT Analyst

National Grid (https:\\


  Full Time   Employee

New York
United States

About the Position:
The IT Analyst operates as part of a team performing proactive monitoring and support of 24 x 7 critical network, server and operating system infrastructures. Under the general supervision of the Manager of CNI Monitoring Operations, the IT Analyst will be responsible for identifying and responding to system generated alerts in a timely manner to ensure system integrity.
Position responsibilities (including but not limited to):
Monitor the systems and network by responding to problems reported by system alarms, changes in network performance indicators or calls from clients.
Analyze all relevant data pertinent to problems and initiate corrective action.
Perform network systems control, surveillance, alarm interpretation, problem identification and resolution.
Act as a liaison between internal clients and external service providers.
Control, monitor and direct all activities on the network including preventative maintenance, trouble shooting, and restoration of services.
Monitor EMS & GMS, respond to events and initiate resolution activities including contacting support personnel and coordinating contact between internal support groups and vendors.
Respond to system exceptions and internal customer requests.

Knowledge & Experience Required:

Associate's Degree or 2-4 years experience in telecommunications or 5+ years in Data Center Operations or 2+ years in CNI (at least 1 of these required).
Technical education including courses in; electronics, telecommunications, networking (WANS & LANS), Ethernet, SONET multiplex equipment, microwave radio, multiplex channel equipment, routers, bridges, hubs, etc. with job related experience.
2-4 years experience in supporting mission critical systems in a high profile environment (CNI preferred) with knowledge of system technologies, monitoring tools and processes present in a 24 x 7 365 support environment.
Strong background in telecommunications, Operations and Enterprise monitoring systems.
Experience with SCADA systems and/or Security System monitoring.
Strong basic computer skills.
Demonstrated experience in analytical thinking, problem solving and decision making.
Strong working knowledge of Wintel, UNIX or Linux desired.
Excellent interpersonal, oral and written communications skills.
Ability to work non-traditional work hours, including nights, weekends and holidays.
This position is located in Liverpool, NY.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:IS Service Delivery
Primary Location
:IS Service Delivery
Job Posting
:Oct 18, 2016, 3:16:11 PM
Unposting Date
:Dec 3, 2016, 12:59:00 AM

To apply for this job, contact:
Kathy Gangarossa

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