Analyst - Customer Rate and Tax Model, Billing Operations

9/7/16
National Grid (https:\\careers.nationalgridus.com)
Other

/yr

  Full Time   Employee


Syracuse
New York
United States

Description
About the Position:
Perform analysis and technical manipulation of the company's retail customer rate and tax models. These models and
changes necessary to them must be interpreted, built, tested, and maintained to ensure accurate and timely customer bills
are produced.
Perform root cause analysis, develop recommendations, and implement changes to improve performance of the
department.
Analyze and interpret data, procedures, activities, and pertinent documents to provide relevant and up to date information
to support decision-making and the effective working of the department.
Position Responsibilities (including but not limited to):
Analyze, build, test, and implement routine price changes.
Analyze, build, test, and implement rate structure changes.
Analyze, build, test, and implement marketer price changes.
Conduct detailed customer rate and tax mitigation plan analysis.
Assure all rates kept in CIS control - No 'Special' Billing.
Participate in project planning between Billing Operations and IS, contributing to overall deliverables as managed by those teams.
Prepare and write relevant documentation in order that all stakeholders are fully informed and all evidence or statistics are documented.
Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes.
Build upon technical / professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business.
Qualifications
Knowledge & Experience Required:
Bachelor's degree required. An advanced degree preferred.
2 years of related experience, or equivalent work experience.
Knowledge and experience in one or more areas of customer account management, invoicing, financial structures.
Knowledge of National Grid's business operations, company policies and practices. · Knowledge of relevant industry practice.
Experience in Structured Query Language (SQL) and complex table structure management.
Experience in Relational Data Base models.
Experience working in IBM TSO/ISPF environment highly desirable.
Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
Understanding of project management techniques and methods.
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Job
:Services Delivery Center
Primary Location
:NY-Syracuse
Organisation
:Services Del Center
Schedule
:Full-time
Job Posting
:Aug 30, 2016, 11:58:25 AM
Unposting Date
:Sep 29, 2016, 11:59:00 PM

To apply for this job, contact:
Kathy Gangarossa

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