VP, Member Services Organization & Member Experience Strategy

9/9/16
Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Supervision/Management

/yr

  Full Time   Employee


HOFFMAN ESTATES
Illinois
United States

VP, Member Services Organization (MSO) and Experience Strategy is responsible for Member Experience through service and sales contact center strategy and operations, including technology and business intelligence, quality, vendor management, and client support for 6 internal clients through operations in 5 domestic call centers and 4 outsourced vendors. Additionally, the VP is responsible for Member Experience strategy through improvement of consumer opinions of interactions with Sears across all formats as evidenced by Net Promoter Score and other customer/member survey results and feedback.

To apply for this job, contact:
Scott Stratton

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