Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
The Big Builders Collections Representative is responsible to contact customers to resolve invoice issues as it relates to account delinquencies and chargebacks. The customer base includes customers identified per the current guidelines for Big Builders. The incumbent will examine balances due and coordinate with customers on payments made/outstanding; develop action plans for each file assigned, establish contact with customers through appropriate avenues. Job duties will include contacting customers on delinquent balances, initiating appropriate action, and maintaining accurate records and documentation. Collections Representative is responsible for full compliance with the FDCPA. The position requires an aggressive, goal-oriented individual with excellent customer service and negotiation skills, along with the capacity to research data and problem solve. Strong communication skills are a must, both in person and via the telephone.
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