Service Desk Technician Job

9/11/16
SAIC (www.saic.com)
Other

/yr

  Full Time   Employee


Corpus Christi
Texas
United States

Service Desk Technician (Job Number:421134)

Description:



Job Description:

- Provide help desk support and resolve problems to the end user's satisfaction
- Perform root- cause analysis of all incidents
- Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
- Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
- Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
- Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
- Per assignment, provide security- related support in order to comply with all applicable standards.
- Troubleshoot Windows 7 desktop issues in both virtual and physical environments.
- Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
- Strong knowledge and experience with Active Directory Users and Computers (user/group management).
- Strong knowledge and experience with NTFS and Windows share permissions
- Create both high and low level standard operating procedures for IT technicians and end users.
- Active Security Clearance
- A+
- MCSA

Qualifications:
TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

Required:

Provide help desk support and resolve problems to the end user's satisfaction

- Perform root- cause analysis of all incidents
- Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems

Ability to obtain a Secret clearance.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Aug 10, 2016, 12:31:10 PM
Primary Location: United States-TX-CORPUS CHRISTI
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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