Team Manager – Specialty Collections

11/14/16
Carmax (http://jobs.carmax.com/)
Other

/yr

  Full Time   Employee


Kennesaw
Georgia
United States


Description:

Position Description

Join the CarMax Auto Finance Leadership Team at our Contact Center headquartered in Kennesaw, GA.

CarMax has been a Fortune “100 Best Companies to Work For since 2005”, was awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta’s top 25 large companies, and Training magazine’s “Top 125 Training Companies” 2008-2015. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

SUMMARY:
At CarMax Auto Finance, Team Managers set the tone for their team. Leading by example, it is their responsibility to ensure all departmental and company goals are met while leading Associate development, inspiring Associate engagement and maintaining an exceptional quality of service for all CarMax Auto Finance customers. They provide daily motivation and oversight to a team of up to 15 nonexempt employees to maintain compliance and promote productivity. Team Managers are empowered to create and execute strategies to drive ongoing business improvement. Through frequent analysis and reporting, they work to track successes and based on their results, create incentives to motivate and reward Associates for peak performance.

Position Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Effectively manage positive associate/vendor relations.
•Motivate and develop a team of associates by regular review, and monitoring of associates via performance updates, monthly feedback and annual performance reviews.
•Create, track and process monitary incentives to motivate associates to achieve business goals.
•Develop and conduct effective team meetings and planning sessions.
•Oversee and/or conduct associate technical training and educate associates regarding CarMax philosophies.
•Resolve elevated customer issues/inquires and collection account disputes.
•Recruit, interview, make hiring decisions and extend employment offers for staff.
•Understand and ensure associate compliance with company policies and procedures.

QUALIFICATIONS:
•Ability to multi-task in a high energy and fast-pace work environment.
•Ability to manage multiples processes.
•Proven track record of motivating and managing a team to meet/exceed department goals.
•Proficiency in Microsoft Office Suite.

EDUCATION and/or EXPERIENCE:
•Bachelor’s degree and/or two or more years related experience.
•Prior collections experience preferred.

WORK ENVIRONMENT:
• Great work-life balance, community involvement, team engagement events, on-site gym…etc.
• Not a suit & tie environment, think jeans and sneakers.
• Flexible work hours with shifts that include days, evenings, and weekends.

To apply for this job, contact:
Ashley Murr

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