Service Desk Agent Job

12/2/16
SAIC (www.saic.com)
Other

/yr

  Full Time   Employee


Morrisville
North Carolina
United States

Service Desk Agent (Job Number:421522)

Description:

JOB DESCRIPTION:

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Qualifications:

EDUCATION AND EXPERIENCE:

AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relavent certification.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Dec 2, 2016, 10:42:37 AM
Primary Location: United States-NC-MORRISVILLE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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