Manager, Social Media

Sears Holdings Corporation (
Computers/Information Technology


  Full Time   Employee

United States

The Social Media Care Manager is responsible for managing SHC member engagement strategy for members and customers online via the social media channels. The Social Media Care Manager leads the development of organization-wide social media management standards, policies and rules of engagement for social media. Mentor and provide training to the team of (experienced) moderators to drive positive member experience, and report on insights and findings to key stakeholders. Identify and develop best practices for creating, managing, and monitoring SHC Member recovery efforts for social networks.

To apply for this job, contact:
Scott Stratton

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