Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
The Lead, Document Services is responsible for providing leadership in various operational related tasks necessary to maintain day-to-day operations, providing daily leadership, coaching and feedback to the Parts Research team, Parts Escalation team and Library Information System (LIS) team and areas involving parts ordering and Service Order updates. This position is considered the expert on the call floor. Also, this position maintains a high level of customer service and relationships with other departments working with the Document Services teams.
Support of 5-20 specialists in Parts Research, Parts Escalation and LIS teams reporting to the Document Services Manager and indirect support to Home Services teams and STAC.
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