Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
The Member Exp and Services Lead is accountable for bringing Shop Your Way to life through four key activities including community engagement, facilitation of data collection, store experience and Shop Your Way program execution. The Member Exp and Services Lead functions as the local Shop Your Way expert. The Member Exp and Services Lead provides SYW and member service training to the in store team and educate future members via new initiatives, best practices and feedback. The Member Exp and Services Lead serves as the liaison between the members in the community and the store by providing education on Sears and SYW programs, privileges and benefits. In order to improve the member experience, the Member Exp and Services Lead is to collect and report member feedback to provided support center contact. The Member Exp and Services Lead functions as a dedicated resource that can bring together community data, Shop Your Way and the in-store experience.
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