Benefits Specialist Job



  Full Time   Employee

Oak Ridge
United States

Benefits Specialist (Job Number:421996)



This position will serve as a member of the Shared Services Center (SSC) Benefits team. This role primarily facilitates the resolution of benefit inquires, providing subject matter expertise utilizing multiple databases and vendor portals; resolves escalated customer service delivery issues; recommends and implements solutions to meet service level agreements. Position is in an open working environment with deadline driven issues requiring research and analysis. Overtime may be required at cycles throughout the year.

Detailed Responsibilities:

- Respond to detailed employee inquiries requiring knowledge about benefit programs, plans and services
- Explain updates and changes to benefit programs to employees
- Identify potential benefit issues and their root cause to avoid recurrence
- Coordinate with appropriate Points Of Contacts (POCs) for the completion of processes
- Identify, recommend and implement work processes centered on customer service and continual process improvement that will yield increased quality or consistency while reducing cycle time
- Monitor, maintain, and report quality assurance, service delivery, and customer satisfaction performance metrics
- Comply with federal/state regulations and Enterprise policies and procedures as well as internal SSC policies and procedures
- Support audit and compliance activities
- Adherence to service level agreements
- Support data collection for metrics


- Data analysis
- Resolution of benefit issues
- Accurate compilation of data and reports
- Adherence to processes and documentation
- Internal compliance
- Continuous process improvement



- High school education or equivalent and 2 years of business related experience Analytical ability with track record of troubleshooting and problem solving in related subject matter within systems and/or data
- Self-starter that excels in a team oriented environment
- Strong multi-tasking skills with the ability to prioritize work to meet deadlines
- Understanding of service center technology preferred
- Excellent communication skills including the ability to write clearly and succinctly in a variety of communication settings which require skill, tact, persuasion and/or negotiation
- Minimum of intermediate experience with Microsoft office (Word, Excel, PowerPoint)
- Prior experience with Oracle/PeopleSoft or other HCM software preferred.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Sep 15, 2016, 9:50:40 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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