Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
The CSA Draw (Specialty Store) makes Member Experience the first priority, and is responsible for enhancing the experience, driving sales through professional and proactive consultative sales assistance, and helping Members find the right merchandise every time. This is achieved by effectively using the selling process and integrated retail tools to recommend the right - and total - solution every time. The associate is also responsible for achieving department goals; maintaining merchandise standards; ensuring the sales floor is clean, well-stocked, orderly and ready all day; maintaining price integrity; performing opening and closing procedures as assigned; and housekeeping tasks.
Strives to deliver a “WOW” member experience every time and providing the highest degree of service by making the Member the first priority; this includes stopping other merchandising tasks in order to assist members. Greets every Member who enters the store to begin the Member First Engagement process of greet, discover, solve, and close.
Takes ownership for enhancing the Member experience, and assists with Member concerns. Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns.
Leverages integrated retail technology and maintains thorough knowledge of available merchandise, services, current trends, upcoming events, product updates, selling process requirements, and Company/business initiatives. Demonstrates the right behaviors in the selling process and takes ownership for understanding Member's needs to recommend the right merchandise - and total - solution every time while meeting minimum performance expectations
Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes. Educates Members on our Satisfaction Guaranteed return policy. Executes consistent operational and selling processes (e.g., SYW program and rewards, credit application process, leasing process, gift card, multi-channel opportunities, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) and stays up-to-date on changes.
Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems. Performs merchandise support tasks (e.g., cleaning, straightening merchandise) during each work shift. Responsible for keeping the department ready all day and night and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.
Monitors accuracy of digital signs and sets non-promotional, promotional, and seasonal signing as needed, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions.
Ensures merchandise protection standards are adhered to in the area and storewide. Performs accurate count updates and inventory adjustments.
Unloads delivery trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner. Adheres to appropriate processes in performing backroom processes.
Serves customers promptly for Merchandise Pick Up and Store to Home.
Performs housekeeping maintenance in store as needed.
Performs other duties as assigned.
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