Early Collections – Specialist I

Carmax (http://jobs.carmax.com/)


  Full Time   Employee

United States


Position Description

CarMax has been a Fortune “100 Best Companies to Work For since 2005”, awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta’s top 25 large companies, and Training magazine’s “Top 125 Training Companies” 2008-2015. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

Here are a few facts about CAF (CarMax Auto Finance):
• Portfolio size of more than $10 billion.
• Great work-life balance, community involvement, team engagement events, on-site gym…etc.
• We provide benefits that support the diverse needs of our workforce (e.g., flexible time, adoption assistance, domestic partner health care coverage, and more)
• Not a suit & tie environment, think jeans and sneakers.

The Early Collections Specialist is responsible for making and receiving phone calls to customers who have past due accounts with CarMax Auto Finance, and to educate the customer on the status of their account, the ramifications of a past due account and to influence the customer to make payments on past due accounts.

•Make outbound collection calls to customers and influence and negotiate with customers to make payments on the past due account.
•Take incoming phone calls from customers and answer customer questions regarding his/her account and influence customers to make payments on past due accounts.
•Verify customer information on account is correct and update as necessary using computer screens.
•Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system.
•Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options.
•Process customer payments via inter-company computer systems.
•Annotate accounts in inter-company systems to document all interactions with the customer.
•Understand and adhere to company policies and procedures including collection policies/laws.
•Work with other departments/personnel where necessary to resolve customer questions/issues.
•Perform above functions within department expectations/metrics.

Position Requirements

Training begins on Monday, October 17th, 2016. Training is Monday through Friday from 9:00 am until 6:00 pm. You must be available to attend and pass ALL of the training to continue full time employment.

8-hour shifts 5 days a week. Weekday variable shifts between the hours of 8am-11pm, will include up to 2 nights a week and rotating weekends (Weekend hours of operation: Saturday 9am-6pm & Sunday 10am-7pm)

• Multi-task in a high energy and fast-pace work environment.
• Speak and listen effectively with CarMax customers via phone.
• Ability to recognize problems, resolve or escalate as needed.
• Use a variety of talks offs to educate and influence the customer to make payment.
• Tolerate stressful interactions with customers.
• Complete CarMax provided training as required.
• Understand and adhere to company policies and procedures.

• High school diploma or 1 year related experience/training.
• Basic typing skills including minimum accuracy requirements.
• Basic computer knowledge.

To apply for this job, contact:
Ashley Murr

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