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New Orleans Field Technician

Dr. Cell Phone (


  Full Time   Part Time   Contractor

New Orleans
United States

The Role:

We are seeking experienced service technicians with excellent technical and communication skills to work with us. We are leaders in the device repair industry, providing repairs on cracked screens, as well as other common issues with iPhones and other smartphones. We are looking for talented and highly motivated remote technicians ready to move quickly with a focus on customer experience, quality, safety and other key performance indicators.

The primary job is to service, troubleshoot, and repair mobile devices as needed, at our customer's destination. Technicians with screen repair experience must pass a background check, have a valid driver's license, clean driving record and an automobile in good working condition with adequate insurance coverage. Applicants should be self-motivated team players with a positive attitude!

Duties and Responsibilities

? Provide on-time on-site mobile device repair while ensuring customers have an enjoyable experience.

? Be ready to travel for extended periods of time covering multiple locations with minimal notice.

? Provide superior customer service to promote the brand

? Assist customers from initial check in process all the way through to the completion of their repair

? Explain to our customers complex technical issues in a non-technical manner

? Achieve personal production targets and key performance indicators while maintaining Dr. Cell Phone’s required repair quality standards

? Perform all repairs and tests necessary to resolve issue.

? Troubleshoot down to the component level, repairs or replaces faulty components

? Complete repairs to the required standard and return them within the designated period

? Operate vehicle in a safe manner and use field automation systems

? Document all failures and repairs done to the device

? Produce timely and detailed service reports

? Take responsibility for maintaining an inventory of parts, tools and equipment

? Responsible for managing weekly inventory and provide daily inventory counts

? Maintain high levels of communication and feedback within the Service organization;

prepare daily updates of work completed, problems identified, and future timelines.

? Have flexibility to provide support outside your region.

? Other duties as assigned.


? Must have a computer/laptop with webcam and smartphone

? Vehicle requirements

? Minimum years of required experience: 2+ years

? Ability to troubleshoot, test, repair and service technical equipment

? English literacy

? Ability to work flexible shifts, adapt to changing work schedules, and possible

nights/weekend shifts

? Familiarity with mobile tools and applications

? Minimum education requirements: Minimum 1 year college or Technical / IT degree

Knowledge and Skill Requirements:

? Communication skills (verbal and written)

? Soldering skills

? Product Knowledge/Modern Technology

? Time management skills

? Analytical skills

? Problem solving skills

? Integrity/Ethics

? Teamwork

? Ability to handle pressure/Work under fast moving environment

What we Offer:

? 1099 ­- $40 per repair completed on the first three months of employment

? Full time - $30,000 - $40,000 based on experience, qualifications, and performance on the first three months of employment

? Bonuses for meeting KPI’s

? Extensive product training

? Opportunity for advancement

? Uniforms

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

To apply for this job, contact:
Aamir Noorani

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