First Citizens Bank (www.fcb.com)
Full Time Employee
Customer Care Center Representative
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Job ID #: 27209
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Hours of Operation: Sun-Sat 7am-11pm, Various Schedules Available
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: Customer Care Center
To efficiently and effectively service customers or prospective customers via inbound telephone calls. This position is to provide first call resolution for all retail banking inquiries, commercial inquiries, Online Banking (Business and Retail), Bankcard, fraud, forgery, ID theft, and policy and procedure questions. In addition to service support of these customers, potential cross-sell opportunities should be identified and referred to the appropriate sales area within the bank. Incoming calls are received from customers in multiple states and from multiple banks. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. This person will likely develop and initial specialty area of support in one of the following categories, Bankcard, Business online banking or general servicing.
High school diploma or GED with less than 1 year of customer service experience.
Strong oral communication.
Working knowledge of PC-based software.
Ability to work in multiple software applications at one time.
Strong keyboard skills.
Ability to multi-task in a fast-paced environment.
Ability to display professionalism while interacting with others.
Other Preferred Qualifications:
Call center experience.
Customer service experience.
We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.
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