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Service Desk Technician

11/24/16
SAIC (www.saic.com)
Computers/Information Technology

/yr

  Full Time   Employee


Corpus Christi
Texas
United States

Provide help desk support and resolve problems to the end user's satisfaction
Perform root- cause analysis of all incidents
Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
Per assignment, provide security- related support in order to comply with all applicable standards.
Troubleshoot Windows 7 desktop issues in both virtual and physical environments.
Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
Strong knowledge and experience with Active Directory Users and Computers (user/group management).
Strong knowledge and experience with NTFS and Windows share permissions
Create both high and low level standard operating procedures for IT technicians and end users.
Active Security Clearance
A+
MCSA (preferred)

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification.



Required:



Provide help desk support and resolve problems to the end user's satisfaction

Perform root- cause analysis of all incidents
Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems


Ability to obtain a Secret clearance.




























To apply for this job, contact:
Brody Vail

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