Sr Analyst Account Maintenance & Operations

National Grid (https:\\


  Full Time   Employee

New York
United States

About the Position:
The successful candidate will take responsibility for specific business process management including delivering process improvements within our end-to-end processes and support the overall quality & performance excellence strategy. The role involves working with the Account Maintenance and Operations teams to establish documented, repeatable, accurate and efficient processes through identifying key performance indicators, business procedures and system technology requirements for delivering timely, accurate and professional services.
Position Responsibilities (including but not limited to):
Project and Program Management by facilitating teams on small to medium business processes to drive quality and value
Responsible for assessing, testing and establishing repeatable and efficient processes.
Evaluates ways to standardize and document process improvement opportunities.
Monitors metrics, procedures and processes to reduce risk and provide recommendations to enhance performance.
Reviews and assists in the development of process standards, job aids and process flow documentation.
Partners with various Process Improvement leads to design projects and accurately maps &documents supporting process flows.
Prepares presentations and leads process discussions in a cross-functional environment.
Responsible for analyzing data, preparing reports and identifying process efficiency recommendations.
Partners with Meter to Cash departments (Call Center, CMS, Collections, Payment Processing) and other business process related partners as required.
Applies change management techniques to analyze impact of changes and create a change plan to assist in successful process implementation.
Responsible for supporting financial and non-financial controls to meet business requirements.

Knowledge & Experience Required:
Bachelor's degree in related area and minimum of 3 years utility industry experience. An advanced degree / credits is desirable.
Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or regulation.
Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
Skill in relational database querying techniques (SQL) highly desirable.
Experience and proficiency in relevant company related IT systems
Strong understanding of project management techniques and methods.
Ability to analyze, query and report on data; database tool experience preferred
Demonstrated ability to drive process enablement and/or planning
Experience in process evaluation and change management
Proven experience managing risks and issues
Effective collaboration and partnership capabilities
Ability to manage competing priorities and meet deadlines
Excellent written / oral communication skills, follow-up, and negotiation skills
Travel is required for this position within the State of Mass, NY and RI
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:Services Delivery Center
Primary Location
:Shared Services Mgmt
Job Posting
:Sep 30, 2016, 8:01:21 AM
Unposting Date

To apply for this job, contact:
Kathy Gangarossa

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