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Sales Service Associate

12/5/16
AAA Northern California, Nevada & Utah (http://www.aaa.com/careers)
Sales/Marketing

/yr

  Full Time   Employee


Madera
California
United States

A career with AAA Northern California, Nevada and Utah is unique, just like you.
We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Sales and Service Associate

Do you enjoy helping others? Are you passionate about superior customer service? Are you excited by reaching or exceeding sales goals?
AAA is looking for dedicated team members to provide the outstanding member experience we are known for. Our Sales and Service Associates are the face of our branches, providing knowledgeable support to our members.

Here, we welcome your skills in providing outstanding customer service. That will include educating them on the various ways to access AAA products and services: be it through a visit to a local branch, online, by the phone, even through the mail. Though you will be working under general direction, your professional demeanor and self-sufficiency will carry you, whether you handle moderately complex customer transactions or provide training and technical guidance to others. We will invest in your success by providing you with unparalleled training and support

Why work for us?

Compensation - AAA provides competitive compensation complete with an annual incentive plan.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Development - We invest in our people. AAA leadership will support you in your career development planning.
United Way - $1-$1 matching
Sales and Service Associate Responsibilities:
Perform for AAA Members’ various needs, including DMV transactions, cashiering, domestic travel preparations, underwriting support, and more
Understand, promote, and generate referrals for promotions, products and services to achieve both individual and departmental goals and objectives, while turning customer obstacles into mutually achieved successes
Identify process-improvement opportunities
Provide assistance in other offices from time to time
Make customer-service decisions within established guidelines and confidently handle routine transactions independently
Take the initiative toward pursuing and owning your own personal development plan

Education & Experience/Licenses & Certification

• Minimum of 2 years sales or customer service. Cashiering experience preferred
• High school diploma or GED required
• Experience working with, attaining and surpassing sales goals

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

To apply for this job, contact:
Gina Glasco

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