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Roadside Emergency Technician

11/4/16
AAA Northern California, Nevada & Utah (http://www.aaa.com/careers)
Other

/yr

  Full Time   Employee


Oakland
California
United States

Want to work for a company known for its legendary service? A company where trust and doing the right thing are central to everything they do? We’re looking for people with great customer service skills who know how to take charge and provide just what the customer needs in an automotive emergency.
Spend your days outdoors, managing situations as they arise in a way that suits your skills and abilities. Here you’re able to answer calls on your own with minimal supervision so you’re able to control your workday as it unfolds each day. Join us and make this a job you’ll love!
Why work for us?

Training – You’ll attend a thorough, comprehensive, three-week training program
Great Pay – $16.70/hour + a 5% increase after 6 months
401k Matching – $1 for $1 company match up to 6% of pay
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
What our Roadside Emergency Agents do:
Driving and operating a service vehicle (i.e., loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training, i.e.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge
At least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

A career with AAA NCNU is unique, just like you. Through our robust Team Member value proposition, we strive to create an environment where you can thrive, our Members experience legendary service and we positively impact the communities we work and live in.

To apply for this job, contact:
Gina Glasco

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