Support Specialist (Middleburg Heights, OH)

Sears Holdings Corporation (
Administrative Support


  Full Time   Employee

Middleburg Heights
United States

The Support Specialist, FORT will provide support to the FORT in various operational related tasks necessary to maintain day-to-day operations. Related tasks may include, in part or in totality, Rejected Claim Management, Parts Recovery, Over/Shorts, Technician Reimbursement, and Parts Related Initiatives. The Support Specialist, FORT will provide other national centralized initiatives, including providing world-class customer service.
We currently have openings on our Service Order Clerical Team;
Required Hours: 12:30pm to 9:00pm Monday through Friday

$1000 Sign on bonus (50% paid at 30 days, 50% paid at 6 months)

Our Service Order Clerical Team specific duties will include:
· Responds to incoming technician messages and phone calls maintaining acceptable response time
· Escalates situations that may affect timely service delivery to our customers to the appropriate channel, including but not limited to customers, route specialist, capacity coordinator and managers
· Researches, prioritizes and resolves service issues on outstanding service orders
· Manages National Product Services Discrepancy screen
· Modifies and updates service orders (manually closing service orders)
· Manages the National Product Services Management Tickler +30 screen
· Creates service orders including changing add-ons and corrections

To apply for this job, contact:
Scott Stratton

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