SAP BI Functional Analyst, Business Process Support

National Grid (https:\\


  Full Time   Employee

New York
United States

About the Position:
This position is accountable for working with the Gas & Electric business operations areas to develop optimal functional designs that will maximize the value of the BI solution and reporting tool capabilities for the business needs. The BI analyst will provide support and directly assist the BI Power User Community with their information management needs. The BI Analyst will coordinate and carry out the activities and processes required for change management and release management of the SAP BI solution through the Business Process Support Change Control Board and the Change Advisory Board.

Position Responsibilities (including but not limited to):
Clarifies Business Intelligence requirements and identifies BI Object / Universe / HANA Models and View enhancements with Power Users /End Users.
Creates holistic and optimal functional designs that can accommodate multiple business requirements when applicable and collaborates with the business to ensure any near future requirements are incorporated in overall design solution functional specification for BI Objects.
Educates Power Users on HANA views, BI Universe design, BW Object data model, and mapping of data to business processes for SAP FI/CO, PowerPlan, Maximo and Storms.
Educates Power Users on BI application capabilities, limitations, system performance measurements and refresh schedules, and escalation process to the BI organization.
Assist Power Users with complex report requirements and guides and directs Power User to appropriate BI data source and reporting tool for report design.
Develops Power User community and skill sets by performing training sessions, on-the-job trainings and assisting as necessary.
Provides the third line of support to resolve user questions and issues with the BI application.
Maintains necessary documentation as required by the organization.
Responsible for following escalation process, development, engagement, publishing and other guidelines as defined by the BI Organization.
Collaborates with technical team to clarify functional requirements and provide input on technical designs as needed.
Reviews test cases provided by requestor and ensures test data is available in software development quality environments.
Reviews unit testing results, participates in integration testing and coordinates user acceptance testing with requestor.
Identifies new enhancement opportunities and focuses on making process improvements that deliver value to the BI organization and reporting community.
Willingness to become subject matter expert in one or more BI technologies.
Assist in project prioritization and business case development.
Participates in testing of new and updated reports and application upgrades.
Provides feedback on system performance and report findings to BI admins and developers.
Oversees the progression and resolution of defects by our technical partners; conducts QA testing of resolutions prior to handing off to Power Users for approval
Provide oversight on the Change Request process by monitoring and driving the Change Request management process, consulting on proposed solutions, driving adherence to solution integrity principles, providing testing oversight, working with business stakeholders to align required changes in support of National Grid strategic initiatives.
Contribute to the release management process by working with the business and BPS leadership to source approvals from business leaders and from change requesters; by participating in release audits and assisting the Release Manager in management of release planning issues; interact with Business and the Application Management team to align Incident and Change Management with the approved release schedule.

Knowledge & Experience Required:
Bachelor's degree in Computer Science or similar discipline required.
In depth experience using BI tools such as: SAP Business Objects, Web Intelligence, HANA, Analysis for Office, Tableau, Dashboard, Lumira.
In depth experience using HANA views and SAP BOBJ Universes.
In depth experience to translate complex business requirements into robust and optimized reporting solutions.
Experience of the overall BI/DW architecture and SAP BI Software Development Life Cycle Management.
Experience data modeling principles and data model design.
Experience delivering and creating BI User Training.
Excellent communication skills and facilitation skills.
Ability to prioritize investments and solutions to ensure that the goals of the business and those of the IS organization are met.
In-depth experience of field or back office work processes is preferred.
Working knowledge of the solution delivery investment plans and the overall business plans is a plus.
Proficiency in Microsoft Office products (Excel, Word, PowerPoint) is a must.
Proficiency in knowledge management tools such as SharePoint, etc.
Knowledge of ITIL development processes, governance and procedures a plus
Analytical experience / analytical proficiency
Proficiency is project management techniques.
Proficiency in negotiations, influencing, and communication skills.
Ability to work with and oversee off-shore development teams, including understanding of IS vendor contracts is a plus.
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:Functional-Shared Services
Primary Location
Other Locations
:NY-Brooklyn, MA-Waltham
Job Posting
:Oct 6, 2016, 1:34:53 PM
Unposting Date

To apply for this job, contact:
Kathy Gangarossa

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