Telephone Sales Representative, Customer Care

Sears Holdings Corporation (
Customer Service


  Full Time   Employee

United States

Telephone Sales / Customer Care

$13.50/hr GUARANTEED Training Pay (approximately 90 days)
Fulltime 30 hours & Part Time 25 hours
HIRING NOW FOR October 31, 2016

We work with existing customer base and help renew protection agreements and offer home warranty


Sears Operations Call Center
8407 Fallbrook Ave, West Hills CA 91304
West Hills near Fallbrook Mall

APPLY ONLINE: keyword:786233

Customer Care / Telephone Sales Representatives
NO COLD CALLS - not a seasonal job
Looking for 20 great sales agents, with outstanding customer care! Looking for a great job with great pay? We have evening jobs and am/pm mix schedules. Join us today!
Previous call center/customer service/billing/collections/sales a plus.

We are located @ Corporate Pointe, a beautiful campus environment on the corner of Roscoe and Fallbrook.
Paid Training, Medical/Dental & Vision Benefits, Employee Discount, Onsite Fitness Center, Basketball Courts, Café

Training starts October 31, 2016
3 weeks training 10am-6:30pm Mon-Fri

After Training 5 day work week:
2morning/2afternoon shifts / weekends

AM Shift: 5am-11:30am, PM Shift: 2:30-850pm, Sat 5am-2pm, Sun 7am-4pm (alternating Sundays)

email: [email protected] - hiring for October & November 2016 Outbound

Job Summary: The Telephone Sales Representative is responsible for developing Maintenance and Protection Agreement sales over the phone from leads generated from the customer database, where all customers solicited have existing relationships with Sears or other client. This position delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure. Additionally, it is paramount that this position use unwavering customer service and high ethical selling standards. Job Duties/Responsibilities: • Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements • Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving • Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly • Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term • Stresses features and benefits of the Protection Agreement • Fields questions and overcomes specific objections raised by customer • Corrects customer information on record when appropriate • Closes the sale and is respectful of the customer's rights • Mails proposals and literature when requested • Follows through and calls back per commitments • Works with other team members to provide the highest level of customer service and meet team goals • Complies with and adheres to selling policies, procedures and Company ethics • Completes leads, sales processing and recording • Performs other duties as assigned

To apply for this job, contact:
Scott Stratton

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