Customer Care / Telephone Sales Representatives NO COLD CALLS - not a seasonal job Looking for 20 great sales agents, with outstanding customer care! Looking for a great job with great pay? We have evening jobs and am/pm mix schedules. Join us today! Previous call center/customer service/billing/collections/sales a plus.
We are located @ Corporate Pointe, a beautiful campus environment on the corner of Roscoe and Fallbrook. Paid Training, Medical/Dental & Vision Benefits, Employee Discount, Onsite Fitness Center, Basketball Courts, Café
Training starts October 31, 2016 3 weeks training 10am-6:30pm Mon-Fri
After Training 5 day work week: 2morning/2afternoon shifts / weekends
AM Shift: 5am-11:30am, PM Shift: 2:30-850pm, Sat 5am-2pm, Sun 7am-4pm (alternating Sundays)
email: [email protected] jobs.sears.com - hiring for October & November 2016 Outbound
Job Summary: The Telephone Sales Representative is responsible for developing Maintenance and Protection Agreement sales over the phone from leads generated from the customer database, where all customers solicited have existing relationships with Sears or other client. This position delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure. Additionally, it is paramount that this position use unwavering customer service and high ethical selling standards. Job Duties/Responsibilities: • Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements • Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving • Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly • Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term • Stresses features and benefits of the Protection Agreement • Fields questions and overcomes specific objections raised by customer • Corrects customer information on record when appropriate • Closes the sale and is respectful of the customer's rights • Mails proposals and literature when requested • Follows through and calls back per commitments • Works with other team members to provide the highest level of customer service and meet team goals • Complies with and adheres to selling policies, procedures and Company ethics • Completes leads, sales processing and recording • Performs other duties as assigned