Financial Services Representative II Job

First Citizens Bank (
Defense Contracting


  Full Time   Employee

North Carolina
United States

Financial Services Representative II
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Job ID #: 27250
Location: NC-Charlotte
Functional Area: Branch Retail - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Mon-Thurs 8:30-5:15 Fri 8:30-6:15 Occasional Saturdays
Physical Address: 128 S Tryon St. Charlotte NC 28202
Department Name: Charlotte Main Branch

Position Description

Supports the branch's mission through effective sales and service, targeted business development efforts and community involvement. The Financial Services Representative II is responsible for developing and managing retail banking relationships in accordance with FCBs core values and prescribed sales process. Primary focus is on loan and deposit production and fee income generation. Position operates mainly inside the branch but may also engage in some outside calling efforts. Position identifies all financial services needs and refers to business/commercial, wealth and other banking partners to meet client needs. Position may be designated as a Branch Mortgage Banker responsible for initiating mortgage loan applications and transitioning them to Telephone Mortgage Banking.

Principal Accountabilities:
Inside Sales: Develop and implement a retail sales plan to achieve monthly sales and profitability objectives outlined in the Banks sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Banks prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.

Risk Mitigation/Compliance: Ensure compliance with federal regulations and bank policies on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products. Maintain internal controls.

Service: Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

Partnerships: Maintain a productive working relationship with branch partners, Business and Commercial Bankers, Wealth Management and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.

Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 2 years experience in a sales, financial services, or lending role.
High school diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

To apply for this job, contact:
Brady Krumwiede

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