Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
Responsible for member experience, profitability, sales, margin results and market growth for all stores, with an emphasis on operations.
Accountable for driving performance across market stores through member experience, profitability and market growth. Responsible for whole store performance, in addition to development and execution of business plans for the market to drive operational excellence and maximize opportunities. Drives a "WOW" member experience and sets expectations for the use of integrated retail tools in operations across the market. Held accountable to the scorecard metrics. Partners with market team to drive whole store performance and support regional initiatives, implementing improvement actions, driving operational processes, and conducting store visits.
-Accountable for driving performance against relevant metrics with a focus on member experience and margin results. Utilizes internal and external data and analytics relevant to store-wide and operations performance (e.g., SYW data, market share and local information, trends, demographics) and develops action plans to achieve goals.
-Develops and executes a business plan for the market focused on store operations, based on Retail Services and regional business plans.
-Accountable for driving business and market growth across stores by assessing internal and external data and analytics (e.g., SYW data, market share and local information, trends, demographics) and developing action plans to achieve sales goals.
-Monitors store level margin drivers across the market and drives improvements.
-Sets expectations for the member experience, process approach and use of integrated retail tools in operations across stores, and coaches store leadership on how to improve performance.
-Participates in training operations teams to model the right behaviors and ensure operations associates are demonstrating the right behaviors and consistently delivering a “WOW” member experience.
-Reinforces a selling culture in market stores focused on understanding and meeting member needs, both in operations and store-wide; holds store leadership accountable for driving a selling and member experience focused culture.
-Sets expectations for the Members First Engagement (MFE) selling approach and use of integrated retail tools in operations across stores, and coaches store leadership on how to improve performance; supports store leadership in using the appropriate tools and implementing actions in closing the gaps.
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