Supervisor, Work Support

National Grid (https:\\


  Full Time   Employee

United States

About the Position:
Position Responsibilities (including but not limited to):
Supervise, plan and coordinate the assignments of personnel engaged in support activities for the Gas Operations Organization in New England .
Serve as liaison between Gas Operations and internal Company departments and external customers.
Assign, plan, schedule, coordinate and audit the daily activities of the Support Services personnel.
Supervise and review the completion of all mandated forms, reports and Company required documentation to insure compliance with all regulatory agencies and internal departments.
Monitor Maximo/STORMS backlog to insure timely completion of gas work requests.
Facilitate the efficient and accurate processing of timesheets from a centralized location.
Oversee the process of managing requirements, easements, petitions, grants, property damage, 4-part work requests and other associated activities that support the Gas Operations Organization.
Support and help drive the standardization of processes and approaches across Support Services operational activities.
Drive performance of the Work Support group through the utilization of end to end process metrics. Set expectations of continuous improvement.
Assist with Scheduling and tracking of regulatory training reports for Support Services
Assist and support the Work Completion Group to ensure that emergency/confirming work is correctly received, closed and updated in systems and progressed to financial closeout in a timely manner.
Supervise and monitor support activities during storm emergencies.
Knowledge & Experience Required:
Associate’s Degree in Business Administration.
3-5 years qualifying experience or equivalent.
Planning skills including the ability to prioritize assignment.
Knowledge of Company policies, procedures, regulatory requirements, safety codes and labor agreement.
Strong oral and written communication skills.
Proven excellent interpersonal skills including human resource management skills.
Proficient knowledge of computer applications including SAP, Maximo, STORMS, CSS, Access, Excel, Word, Visio, Business Objects, Power Plant, and GIS.
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid values and celebrates a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusiveness that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an equal opportunity employer
:Operations Support
Primary Location
:Operations Support
Job Posting
:Oct 12, 2016, 3:08:31 PM
Unposting Date
:Nov 12, 2016, 12:59:00 AM

To apply for this job, contact:
Kathy Gangarossa

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