National Grid (https:\\careers.nationalgridus.com)
Full Time Employee
About the Position:
The successful candidate will take responsibility for delivering process improvements within our end to end processes and support the overall Performance Excellence Strategy.
The Process Manager is responsible for, but not limited to conducting data collection and analysis to support process improvement projects to reduce cost and complexity across the enterprise. As a Process Manager of projects, the candidate will define deliverables, structure project work plans and provide thought leadership to solve the most complex system wide problems. In addition to project, the candidate must also manage and motivate the functional process team to participate in and solicit new process improvement opportunities. The candidate of this position will interact with senior functional leadership and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. This position requires an individual with a strong background in process improvements and ability to deliver business results.
The candidate will be expected to support the following strategic and support activities within National Grid to drive value and performance:
Performance Excellence (PEx)
This role involves working with the management team to support the development and implementation of National’s Grid Performance Excellence Strategy. The candidate will personally help to support teams on PEx and ensure that the new ways of working are established and retained within National Grid’s Organization.
Project and Program Management
The role will include managing and facilitating teams on small to medium LEAN projects to drive efficiency and value. Responsibilities include:
Coaching & facilitating teams to deliver projects across functions.
Organizing and facilitating workshops to define issues and develop solutions.
Manage medium to large programs through to delivery.
Ability to craft & deliver presentations to management level.
The individual will be expected to manage the delivery of several projects during the year, with the use of appropriate resources and team members, to streamline and continuously improve processes.
Position Responsibilities (inluding but not limited to):
As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions, acting as an internal consultant to make professional recommendations for business improvements, facilitating and coaching others on projects and LEAN techniques.
Directly responsible for up to 3-5 function wide projects (hubs, blueprints and cps) per year.
Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.).
Attendance and mentoring support for performance hubs, completing/monitoring Work Place Audit (WPA) and using Lean Embedding Measure (LEM) scores to understand key areas of strength or areas of opportunities based on demonstrated score.
Directly responsible for delivering Core Skills training to all team members being supported and some classroom training in support of the Practitioner and Operational Leadership training.
Directly responsible for Coaching and Capability build of Managers and Team Members within their direct support up to Skilled level of the Practitioner capability framework.
Experienced process improvement leader with a focus on driving cost and complexity reduction.
Direct complex process improvement initiatives affecting multiple functions or businesses.
Serve as a dedicated resource working directly with senior leaders and staff to support process improvement.
Report and communicate the results from process improvement efforts to key stakeholders.
Advise functional staff on process improvement topics to instil and sustain changes.
Build strong relationships to enhance collaboration between the process team and functional staff.
Manage and motivate process team and functional staff working on projects within a matrix reporting structure.
Engage people and develop them through team work and a high level of participation.
Assess change readiness and prepare plans for helping stakeholders through change.
Provide training and mentorship on Lean process improvement methods.
Utilize process improvement principles and tools to achieve significant improvement results.
Knowledge & Experience Required:
Knowledge, Experience & Technical Know How:
1.0 Process Improvement
Utilize various process improvements tools and methodologies when designing process improvement teams work plans to meet business objectives.
Anticipate and proactively manage project risks and issues that impact project progress.
Ensure timely completion and achievement of project deliverables.
Develop and deliver practical solutions and methodologies to solve complex business problems.
Manage, coach, mentor and assist project team.
Develop and present internal and external content for leadership team presentations.
Ensure deployment of common solutions across the business.
Vet new project opportunities and write corresponding business cases.
Develop and share best practices among fellow Process Managers and coaches.
2.0 Financial Management
Partner with Finance to develop and track project metrics.
Monitor performance and improvement in key metrics.
Deliver operational improvement and financial benefits to meet or exceed annual targets.
3.0 Leadership skills
3.1 Team Management
Experience in leading a cross functional team to deliver tangible business benefits.
Builds relationships at all levels of the organization
3.2 Influencing Skills
Experience of working with and influencing key stakeholders.
Strong communication skills both oral & written.
Ability to present articulately at committees and stakeholder forums.
Understanding of change management challenges related to process improvement.
Ability to create the vision for and motivate others to change.
3.3 Strategic Thinking
Ability to think across different processes and provide innovative solutions.
Acts as a catalyst for change.
3.4 Relationship Skills
Excellent interpersonal skills.
Passionate about customer experience and helping the team to achieve its vision.
Confident and able to challenge behaviours and issues.
3.5 Stakeholder Management
Ability to identify, understand, and prioritize stakeholders.
Ability to build, monitor, sustain stakeholder engagement and correct when necessary.
Requires a BA or BS degree or higher in an engineering, finance, business, or technical discipline from an accredited college or university.
Bachelor’s Degree or 5-7 Years Job Related Equivalent Experience.
Black Belt in Six Sigma and / or Lean (desirable).
Green Belt in Facilitative Leadership/Creative Problem Solving (desirable).
Travel (If Applicable): Travel is required for this position within the State of Mass, NY and RI.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
:NY-Albany, NY-Syracuse, NY-Buffalo
:Oct 14, 2016, 1:02:38 PM
:Nov 12, 2016, 12:59:00 AM
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