M C Dean Inc. (www.mcdean.com)
Part Time Employee
District of Columbia
M.C. Dean, Inc. is the nation’s premier electrical design-build and systems integration firm for complex, mission-critical organizations. M.C. Dean’s capabilities include electrical, electronic security, telecommunications, life-safety, instrumentation and control, and command and control systems. M.C. Dean, Inc. serves a diverse group of markets including Fortune 1000 corporations; universities; high tech and biotech firms; Federal; state, and local government clients; and other organizations with large scale, complex, and mission-critical infrastructure needs. Established in 1949, M.C. Dean, Inc. has earned a reputation as an innovator and pioneer. Headquartered in Dulles, Virginia, M.C. Dean, Inc. employs more than 2,500 professionals in offices throughout the Eastern United States, Europe and the Middle East.
M.C. Dean, Inc. offers an excellent benefits package including a competitive salary; medical, dental, vision, life and disability insurance; paid-time off; tuition reimbursement; 401k Retirement Plan and Military Reserve pay offset.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
For more information about our company, you can visit www.mcdean.com.
JOB DUTIES AND RESPONSIBILITIES:
OpenBand Marketing/Customer Service Representative (Part-Time)
Leesburg, Virginia – Part-time position (10 - 20 hours/week) located in a community customer service office for a local telecommunications provider. Position is responsible for customer communications, support activities, order processing, video equipment testing and marketing support. Individual must possess excellent interpersonal skills and be proficient with computer and basic software packages (e.g., MS Office, Outlook, etc.). Position requires extensive use of proprietary web-based customer management application. This position is highly autonomous. We are seeking a responsible, self-motivated individual with at least three (3) years' experience in customer service, marketing, help desk, or telecommunications-related field.
Job Duties and Responsibilities
The incumbent is responsible for:
Job Working Conditions and Environment
The Marketing/Customer Service Representative will staff the OpenBand community office during posted hours of operation and be the only OpenBand representative on-site during the assigned shift(s).
Reports To: The incumbent reports to the Marketing and Communications Director
Works With: The incumbent works with other customer service representatives and various technicians.?
Company External: This position requires interacting with customers in order to provide information in response to inquiries about products and services, facilitate equipment exchanges, and handle and resolve complaints.
Years of Experience
The incumbent must have at least two (3) years of customer service, marketing or help desk experience.
The incumbent must possess a high school degree or GED.
The incumbent must
This position requires the incumbent to:
Incumbent must demonstrate:
Use of Tools
Incumbent must demonstrate proficiency (advanced user level) with: ?
To apply for this job, contact: