M C Dean Inc. (

0 /yr

  Part Time   Employee

District of Columbia
United States

M.C. Dean, Inc. is the nation’s premier electrical design-build and systems integration firm for complex, mission-critical organizations. M.C. Dean’s capabilities include electrical, electronic security, telecommunications, life-safety, instrumentation and control, and command and control systems. M.C. Dean, Inc. serves a diverse group of markets including Fortune 1000 corporations; universities; high tech and biotech firms; Federal; state, and local government clients; and other organizations with large scale, complex, and mission-critical infrastructure needs. Established in 1949, M.C. Dean, Inc. has earned a reputation as an innovator and pioneer. Headquartered in Dulles, Virginia, M.C. Dean, Inc. employs more than 2,500 professionals in offices throughout the Eastern United States, Europe and the Middle East.

M.C. Dean, Inc. offers an excellent benefits package including a competitive salary; medical, dental, vision, life and disability insurance; paid-time off; tuition reimbursement; 401k Retirement Plan and Military Reserve pay offset.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

For more information about our company, you can visit


OpenBand Marketing/Customer Service Representative (Part-Time)

Leesburg, Virginia – Part-time position (10 - 20 hours/week) located in a community customer service office for a local telecommunications provider.  Position is responsible for customer communications, support activities, order processing, video equipment testing and marketing support.  Individual must possess excellent interpersonal skills and be proficient with computer and basic software packages (e.g., MS Office, Outlook, etc.).  Position requires extensive use of proprietary web-based customer management application.  This position is highly autonomous.  We are seeking a responsible, self-motivated individual with at least three (3) years' experience in customer service, marketing, help desk, or telecommunications-related field.

Job Duties and Responsibilities

The incumbent is responsible for:

  • Greeting and supporting existing and future customers in the community office.
  • Facilitating and documenting equipment transactions.
  • Documenting customer communications in the form of Trouble Tickets, Service Orders, or account notes.
  • Coordinating customer support activities.
  • Following up with the customer regarding orders and/or problem reports received from the Customer.
  • Providing customers with information about services offered by OpenBand and entering orders using OpenBand's web-based Operations Support System.
  • Creating Trouble Tickets in OpenBand's web-based Operations Support System when issue must be escalated to technical staff.
  • Testing returned video equipment and managing inventory of the same.
  • Coordinating equipment delivery and pick up with Central Office personnel.
  • Maintaining clean and professional environment in community office.
  • Marketing and sales support activities.

Job Working Conditions and Environment

The Marketing/Customer Service Representative will staff the OpenBand community office during posted hours of operation and be the only OpenBand representative on-site during the assigned shift(s).

Job Interactions

Reports To: The incumbent reports to the Marketing and Communications Director

Works With: The incumbent works with other customer service representatives and various technicians.?

Company External: This position requires interacting with customers in order to provide information in response to inquiries about products and services, facilitate equipment exchanges, and handle and resolve complaints.

Position Requirements

Years of Experience

The incumbent must have at least two (3) years of customer service, marketing or help desk experience.

Formal Education

The incumbent must possess a high school degree or GED. 

Personal Skills

The incumbent must

  • possess excellent communication skills, both written and verbal;
  • establish and maintain effective working relationships with those contacted in the course of work.
  • Excellent organizational skills.

Physical Abilities

This position requires the incumbent to:

  • Sit in a normal seated position for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard and connecting equipment cables.
  • View a computer screen for extended periods of time.
  • Lift and carry set-top equipment and accessory items

Personal Traits

Incumbent must demonstrate:

  • Outstanding customer service
  • Conflict resolution skills
  • Oral and Written communication skills
  • Time management skills
  • Self-motivation
  • Quality focus
  • Must successfully pass a background check

Use of Tools

Incumbent must demonstrate proficiency (advanced user level) with: ?

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Web-based tools and applications
  • Basic computer hardware and devices (e.g., printer, scanner, etc.)
Required Skills: See Job Description

To apply for this job, contact:
Erin May

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