Specialist – Admin Support (Account Maintenance)

11/18/16
Carmax (http://jobs.carmax.com/)
Other

/yr

  Full Time   Employee


Kennesaw
Georgia
United States


Description:

Position Description

CarMax has been a Fortune “100 Best Companies to Work For since 2005”, was awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta’s top 25 large companies, and Training magazine’s “Top 125 Training Companies” 2008-2015. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

SUMMARY:
Under limited supervision, responsible for processing and/or reconciling work requests and working accounts for vehicles financed through CarMax Auto Finance. Receiving calls and/or making phone calls to third parties and working with other CAF departments to provide them with reports and support to update account information. Running and monitoring system jobs/scripts to update accounts for various account maintenance functions. Processing cancellations of GAP and ESP products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Make outbound and answer inbound phone calls from third parties to research status of impounded vehicles and follow up on tow notices.
• Review and evaluate customer accounts, work requests, or paperwork and determine follow-up steps required based on expectations and documented policies and procedures.
• Process GAP and ESP cancellations in store systems and update corresponding customer accounts.
• Execute system scripts to perform mass updates to customer accounts. Monitor jobs and resolve errors and exceptions.
• Work account queues, process account updates, and/or process customer paperwork in accordance with assigned rotations and service levels
• Annotate accounts in company databases to document interactions with the customers, CarMax store personnel, vendors or third parties
• Generate and maintain department reporting
• Perform above functions within department expectations/metrics
• Understand and adhere to company policies and procedures
• Work with other departments/personnel where necessary to resolve customer and/or account issues
• Special projects and/or duties as assigned

Position Requirements

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrate adaptability and flexibility by embracing change.
• Proven organization and time management skills.
• Ability to work in a team environment.
• Multi-task in a high energy and fast-pace work environment.
• Beginners to Intermediate Microsoft Excel Skills
• Execute basic typing skills to include minimum speed and accuracy requirements.
• Execute basic computer skills.
• Apply a common sense understanding in order to carry out simple verbal or written instructions.
• Perform to minimum data entry standards.
• Complete CarMax provided training as required.
• Understand and adhere to company policies and procedures
• Speak and listen effectively in dealing with customers, vendors, third parties, and stores
• Customer service oriented.

EDUCATION and/or EXPERIENCE:
• Basic working knowledge of Microsoft Word and Excel.
• High School diploma/GED.
• Six months related experience/training.

LANGUAGE SKILLS:
• Ability to communicate effectively (written and verbal) with customers, vendors, third parties, associates and managers.

MATHEMATICAL SKILLS:
• Basic mathematical sills

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May require sitting for extended periods of time.
• Ability to lift up to 25 pounds.

WORK ENVIRONMENT:
• Great work-life balance, community involvement, team engagement events, on-site gym…etc.
• Not a suit & tie environment, think jeans and sneakers.
• Department is open M-F from 8-6 with shifts that include either 8-5 or 9-6, M-F.

To apply for this job, contact:
Ashley Murr

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