Desk Side Services Technical Support Specialist



  Full Time   Employee   Contractor

Silver Spring
United States

Desk Side Services Technical Support Specialist

Position Description
The Desk Side Service Technical Support Specialist will provide second-tier support to end users for PCs, server, database, or mainframe applications and hardware. Your future duties and responsibilities
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems solutions and/or modifications to reduce user problems. Required qualifications to be successful in this role
2-3 years of help desk experience
Must have thorough knowledge and experience of customer service practices
Must possess strong decision making and problem solving skills, as well as the ability to multi-task in fast-paced dynamic environment
CompTIA A+ (IT Technician Designation) certification Must have extensive knowledge of a variety of IT hardware, software, remote connectivity, concepts, practices, and procedures related to IT service management.
Must possess excellent verbal and written communication skills.
Should have significant success at coordinating own work and staff work.
Possess outstanding customer skills.
Must have knowledge and clear understanding of IT policies and procedures for Supervisors /Managers.
Have the ability to multitask and maintain a positive attitude. Must possess excellent to outstanding presence with customers and organized follow-up skills.
Must have strong sense of time management and flexibility. Must have strong customer focus, service oriented attitude.
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required

Desired Skills:
Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire)
MCSE certification in Active Directory and/or Exchange Services
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

  • Help Desk/IT Services

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Human Resources

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