Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
Responsible for member experience, profitability, sales, margin results and market growth for all stores, with an emphasis on hardlines.
Accountable for driving performance across market stores through member experience, profitability and market growth. Responsible for whole store performance, in addition to development and execution of business plans for the market to drive hardlines performance and maximize opportunities. Leads all hardlines initiatives, including customized assortments, visually appealing experience, and partnerships with others. Drives a "WOW" member experience by reinforcing Members First Engagement, setting expectations for integrated retail tools, and embedding coaching and development processes across the market. Held accountable to the scorecard metrics. Partners with market team to drive whole store performance and support regional initiatives, implementing improvement actions, driving operational processes, and conducting store visits.
-Accountable for driving performance against relevant metrics with a focus on member experience and margin results. Utilizes internal and external data and analytics relevant to store-wide and hardlines performance (e.g., SYW data, market share and local information, trends, demographics) and develops action plans to achieve goals.
-Develops and executes a business plan for the market focused on hardlines sales and merchandising in the stores, based on Business Strategy, Retail Services and regional business plans.
-Manages the hardlines buying and merchandise assortment activities of the market.
-Engages with members through pulse checks in stores to ensure they are receiving the right experience; facilitates discussion with store leadership on member interactions and feedback to gain insights and understand gaps between expectations and what was delivered.
-Reinforces a selling culture in market stores focused on understanding and meeting member needs, both in operations and store-wide; holds store leadership accountable for driving a selling and member experience focused culture.
-Sets expectations for the Members First Engagement (MFE) selling approach and use of integrated retail tools in hardlines across stores, and coaches store leadership on how to improve performance; supports store leadership in using the appropriate tools and implementing action plans in closing the gaps.
-Drives delivery of a “WOW” member experience by training sales teams to model the right behaviors and ensure sales associates are demonstrating the right behaviors consistently.
-Drives execution of business unit and Retail Services plans, projects and initiatives with the region, market and store teams.
-Reinforces a culture of coaching and development in the market and stores, providing support for the success of all associates. Drives embedment of coaching processes in the stores and the development of hourly associates. Utilizes PMP tools to accurately document progress on associate coaching and store visit performance.
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