Technical Customer Service Rep.

perengo inc. (


  Full Time   Employee

United States

As a Technical Customer Service Representative, you ll have the opportunity to help people every day on behalf of the best companies you already know and love. We ll teach you the skills you ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves! What you ll be doing You will use your positive attitude, your caring nature and your skills with technology to make an impact on your customers day. Your main responsibilities will include: Providing technical support over the phone, email or chat by troubleshooting, diagnosing and resolving technical inquiries related to the client's products or services Providing direct customer service and end-to-end technical support for customers or business-related inquiries from customer service representatives and client personnel Utilizing all available tools and resources to solve the customer s problem Keeping abreast of technological changes and enhancements related to client products and services Proactively identify common trends and escalate or share examples as appropriate Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you ll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You ll feel empowered to do things the right way amid a culture of high personal and business integrity There s real opportunity to learn, grow and advance your career (we love promoting from within here) We re a strong, global company that truly cares about our local communities

Related Job Experiences: Customer Service Clerk | Claim Representative | Trouble Clerk | Customer Support Executive | Customer Advocate | Film Replacement Orderer |
Applicable Commuter Area of Phoenix

To apply for this job, contact:
Mike Kofi Okyere

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