Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Help Desk Specialist to join our team in Arlington, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
You will be responsible for providing support to end-user community on hardware, software and network related problems, questions, and use
Provides resolutions to out of the ordinary issues for users
If unable to diagnose problem, will work with Systems Engineers to diagnose and resolve problem
Responds to tier two and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction
Closes activities of tickets assigned.
Two or more years of previous experience in a professional environment with solid phone support skills
Two or more years of experience with desktop support or call center experience
Exceptional ability and knowledge of PC, laptop and printer hardware configuration, deployment and troubleshooting
Experience supporting Windows 7 operating system, Office application suite, and other applications
Mature approach with a focus on customer service, responsiveness, rapport- building, listening, and questioning skills
Ability to effectively handle and troubleshoot most calls related to hardware, software, and basic network functions
Persistence to pursue problems until they are solved
Balance and good judgment to know when to ask others on the team or escalate the issue
Staying up to date on the latest technologies which are part of the network you are assigned to support. This will require independent reading and learning of technologies; utilizing the existing SOP's and manuals to learn the software and functional aspects, along with help desk procedures of the network is required. Due to the high level of customer activity coupled with the requirements for quick, correct responses to end users, little mentoring and hands-on training will be available. All hours worked must pertain to the specific position of supporting the customer at the Help Desk
Required to work rotating on-call schedule
A current TS/SCI with current investigation is required.