IT Tier II Support Analyst Job



  full-time   employee

Fort Meade
United States

IT Tier II Support Analyst (Job Number:424426)



Demonstrates broad, expert knowledge of the Command?s Cyber missions, authorities, and capabilities as well as equivalent information regarding the roles and responsibilities of the Command?s external program partners which includes (but not limited to) other DoD commands and agencies, other U.S. Government agencies and key partners. Evaluates and conducts development of Cyber Network Operations (CNO) requirements.

The candidate will provide second-Tier support to end-users for either PC, server, or mainframe applications or hardware. Interact with network services, software system engineering, and/or applications development to restore service and/or identify and correct core problem. Respond to incidents within the defined response times by the Help Desk Operations.


TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.


- Cisco routing and advanced switching minimum
- Experience with NetApp storage management and configuration
- Experience with Server and Cisco Unified Computing System (UCS) management and configuration
- Experience with VSphere Virtual environment management and configuration

Required Certifications:

CompTIA A+; Network+ or Security + and CCNA.

Security Clearance required:

- TS/SCI w/ Polygraph
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jan 9, 2017, 5:00:00 AM
Primary Location: United States-MD-FORT MEADE
Clearance Level Must Currently Possess: Top Secret/SCI with Polygraph
Clearance Level Must Be Able to Obtain: Top Secret/SCI with Polygraph
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

Other Locations: United States-MD-COLUMBIA


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