Bilingual Spanish Customer Service Representative

2017-12-07
Teleperformance (www.teleperformance.com)
Other

/yr

  full-time   employee


Reno
Nevada
89510
United States

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world?s population. This kind of growth wouldn?t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you?ll experience great job satisfaction in an inspiring, uplifting work environment.

What you will do

  • Answer inbound sales calls from individual customers
  • Promote and offer products and services by consulting and evaluating customer needs
  • Accurately process orders per specified guidelines and polices
  • Meet and exceed individual quotas, team sales goals and all performance metrics
  • Builds excellent rapport & confidence with all customers while identifying their needs
  • Negotiate customers? requests, changes of service, and billing arrangements
  • Responsible for all customer inquiries
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Enters data from customers into various software programs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate
  • Processing Credit card payments

    What you will bring

  • Must be fluent in Spanish and English
  • One year Customer Service experience preferred
  • One year sales experience required (call center, retail, insurance, upselling, door to door)
  • Six month previous call center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to sell to customer
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts influenced by current business needs
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure while being assumptive and assertive in closing
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be able to pass a Federal Background Check and Drug Testing
  • Possess a high level of Professionalism
  • Ability to understand and empathize with customer?s issues

    APPLY NOW!

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