Member Service Administrator 2

Sears Holdings Corporation (
Customer Service


  Full Time   Employee

United States

The Home Improvement Member Service Administrator - Tier 2 is responsible for providing superior member service for all newly installed and existing Sears Home Improvement products.

The Member Service Administrator - Tier 2 owns the entire member experience once service is created by MSA - Tier 1 to full resolution and completion. The MSA - Tier 2 is responsible for all of the communication necessary between the member, district offices, installers, contractors, and various other business partners to ensure that the member?s account is properly received, worked, and completed in a manner that personifies Sears? ?World Class Service.? Once service is completed, the MSA - Tier 2 will be responsible for auditing and properly documenting all paperwork associated with the member?s service which include but is not limited to contracts, warranties, protection agreements, financial documents, work orders, settlement summaries, material purchase orders, and permits. This position may be responsible for communicating any additional cost of service to the member and collect monies as needed. The MSA - Tier 2 will handle escalated situations that may arise during the member?s service in which they will independently analyze the situation and determine and execute an effective resolution.


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