Sr. Tier 3 Blackberry Enterprise Server (BES) Engineer - Military veterans preferred



  full-time   employee

District of Columbia
United States


SAIC has an opening for a Sr. Tier 3 Blackberry Enterprise Server (BES) Engineer located in Washington, DC.
Position Description:
The Blackberry Enterprise Server (BES) Engineer provides technical Tier 3 support services for an extensive infrastructure that provides a global, state-of-the-art BES environment supporting thousands of users in countries around the world. The ideal candidate will have significant enterprise experience including the deployment and maintenance of BES based solutions within a large, global infrastructure framework. The successful candidate will have the demonstrated ability to manage complex tasks and will have excellent written communication and customer service skills.
Description of Duties:
  • Support system re-design, enhancements and/or upgrades to existing production BES systems
  • Support test and deployment of new enterprise-wide BES systems/solutions
  • Test and deploy new mobile devices that meet the current and expanding needs of Department employees.
  • Work with application developers to deploy Department-specific mobile applications in BES environment.
  • Collaborate with Team Lead on future mobile/BES strategies and design enhancements for the mobile/BES infrastructure and enterprise architectures.
  • Engage vendors for advanced troubleshooting, recommendations for system enhancements
  • Provide technical input and present recommendations and solutions to decision makers including both Government and Contractor staff.
  • Provide general systems engineering support with regard to the BES product set.
  • Support Tier 1 and Tier 2 Operational staff to troubleshoot and resolve escalated incidents and/or service requests; perform advanced technical analysis and troubleshooting
  • Document system changes and participate in change control meetings
  • Update and maintain SOPs, A&A and system design/architecture documents.
  • Implement secure mobile solutions that deliver email, calendar, contact information and Department-specific applications.


Required Education/Experience:  

  • B.S. Degree or equivalent in IT-related field with 9+ years expeirence. Additional experience will be considered in lieu of degree.
  • Minimum of 3 years’ experience as a Tier 3 support technician for an enterprise BES solution with 5+ years’ related experience and deep technical expertise with Blackberry Enterprise Server that includes BES support/operations.
  • Experience managing & supporting systems, configuration management, and technology deployments across large, distributed environments.
Required Experience/Skills/Attributes:   
  • Technical understanding of BES core integration technologies (BlackBerry Enterprise Server 10 and 12) to include integration with Windows Active Directory and Microsoft Exchange.
  • Working knowledge and/or familiarity with other Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) solutions
  • Solid understanding of core Windows infrastructure technologies (GPO, CIFS, and DFS) and how they affect/interact with BES within the enterprise.
  • Solid understanding of networking in a Cisco environment and how the network affects/interacts with BES within the enterprise.
  • Strong communication, analytical, customer service, team leadership, problem solving, organization, and interpersonal skills.
  • Ability to interface with vendors and clients (internal and external). 
  • Ability to analyze situations and formulate recommendations to higher levels.
  • Ability to write technical and operational management documentation (system operating procedures and update engineering documentation, and operational run books). 
  • BlackBerry Certified System Administrator 
Desired Experience/Skills/Attributes:  
  • MCP Highly Desired
  • ITIL, CISSP and or GIAC Certification
  • MS Server 2003/2008 R2
  • Prior experience working within the Department of State IRM Bureau is a plus.
Clearance Requirement: SECRET (Active) with the ability to be granted a TOP SECRET clearance.