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Customer Service Professional

8/14/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


albany
Georgia
United States

Job Summary
Purpose of Position
Provide excellent customer service to customers by answering inquiries, finding correct solutions.

About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 268 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries

Duties/Responsibilities
Primary Duties, Responsibilities and Requirements

Responsible for all customer inquiries
Provide excellent customer service
Troubleshoot software and system problems
Exercise retention efforts when appropriate
Work with confidential customer information
Fields calls and/or web based service requests from customers/clients
Thrives as a team player

We are looking for team players who are comfortable with a fast paced,
high-energy environment.

Qualifications:
Qualifications
High School Diploma or GED
Must be at least 18 years old
Working knowledge of computers
Excellent written/oral communication skills
Ability to multi-task
Attention to detail
Strong organizational skills
Time management skills
Must possess a positive and upbeat attitude
Ability to work well with others
Position requires flexible availability
Must be prompt and dependable
Pass pre-employment background checks
Typing skills of 25wpm

Teleperformance is an equal opportunity employer.


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