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Customer Service Representative

10/17/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


Columbia
South Carolina
United States

Job Summary
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities
Responsible for all customer inquiries
Provide excellent customer service
Troubleshoot equipment and system problems
Exercise retention efforts when appropriate
Work with confidential customer information
Help customers resolve issues on first call
Thrives as a team player

Qualifications:
6 months Call Center experience preferred
Must be at least 18 years old
Type 25 wpm
High School Graduate or GED
Ability to use desktop computer system
Logical problem solving skills
Ability to multi-task
Proven oral and written communication skills
Must be availabile to work various shifts
Provide a positive, professional, empathetic and customer-focused manner
Good organization skills
Pass Background Check and Drug testing

Teleperformance is an equal opportunity employer.

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